LoanCare Is Hiring A Collections Supervisor Remote Bilingual (Spanish)

Join Our Team as a Bilingual Collections Supervisor! 🚀

We are looking for a dedicated and experienced professional to lead our Collections Department, fostering collaboration and achieving outstanding results for homeowners.

Responsibilities 🎯

• Plan, direct, supervise, and evaluate workflow for the Collections Department
• Supervise, coach, counsel, and develop assigned staff
• Effectively counsel all delinquent borrowers through the Collections staff
• Coordinate work activities to meet operational requirements and suggest improvements
• Oversee daily operations of the Collections unit, ensuring compliance with policies, procedures, and regulations
• Manage daily Dialer campaigns and ensure their smooth operation
• Perform collection activities on accounts when team members face challenges
• Analyze collections activity to identify trends and assess effectiveness
• Resolve customer complaints promptly and professionally
• Lead staff development through evaluations, disciplinary actions, and training
• Review and recommend foreclosure options to the Default Management committee
• Compile data and generate reports for management as needed
• Provide monthly performance summaries to the manager
• Evaluate call quality with a minimum of 10 calls per month for each Loan Counselor
• Develop, update, and train staff on department policies and procedures
• Perform all other duties as assigned

Qualifications ✅

• High School Diploma or equivalent required
• At least 3 years of collections experience in legal, bankruptcy, default mortgage servicing, or related fields
• Knowledge of loss mitigation mortgage workouts (loan modifications, short sale, deed-in-lieu, foreclosure)
• Working knowledge of contact center database applications
• Skilled in scheduling and volume forecasting
• Proficiency in Microsoft Office
• Excellent communication skills—both written and verbal
• Strong professionalism and initiative
• Ability to work efficiently in a fast-paced environment
• Strong negotiation, analytical, and problem-solving skills
• Organizational and prioritization abilities
• Problem-solving with a sense of urgency
• Conflict resolution skills

Desired Skills & Experience 🌟

• Bachelor’s Degree or equivalent work experience preferred
• 5+ years of supervisory experience preferred
• Experience with Ensemble Pro dialer administration preferred
• Experience utilizing DataViews for reporting preferred

About Remote Employment 🌐

We provide the necessary equipment—just a quiet, private workspace, and a reliable high-speed internet connection with:

• Minimum download speed of 25 Mbps
• Minimum upload speed of 10 Mbps

Essential Functions 🛠️

Basic duties an employee must be able to perform, with or without reasonable accommodation:

• Critical Thinking: Use logic and reasoning to analyze solutions
• Reading Comprehension: Understand work-related documents
• English Language Skills: Grammar, spelling, and language structure
• Speaking & Oral Communication: Convey information effectively verbally
• Active Learning & Listening: Engage fully and understand new info
• Instructing: Teach others skills or processes
• Judgment & Decision Making: Pick the best course of action considering costs and benefits
• Time Management: Manage personal and team time efficiently
• Writing Skills: Communicate clearly in writing
• Complex Problem Solving: Review info, evaluate options, and implement solutions
• Deductive & Inductive Reasoning: Apply rules to specific issues and draw conclusions
• Problem Sensitivity: Recognize problems early
• Information Ordering: Arrange actions or info logically
• Visual & Auditory Skills: Near vision, oral comprehension, speech clarity, and speech recognition

Work Conditions & Physical Demands 🚧

• Availability during normal business hours; flexibility for early, late, or weekend hours
• Overtime as required
• Sitting: Up to 90% of the time
• Walking & Standing: Up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, reaching

Equal Employment Opportunity (EEO) 🤝

LoanCare, its affiliates, and subsidiaries are committed to equal opportunity employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, disability, veteran status, national origin, sexual orientation, gender identity or expression, genetic information, or any legally protected characteristic.

Who We Are 🌟

LoanCare is a leading national provider of mortgage loan subservicing, with 40 years of experience serving banks, credit unions, mortgage companies, and portfolio investors. We are part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company specializing in title insurance and real estate transaction services. For more information, visit loancare.com.