Ria Money Transfer Dandelion Is Hiring A Collections Specialist

Join Ria Money Transfer, a trusted business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), which offers innovative financial services across the globe. With over 600,000 locations in nearly 200 countries and territories, we are committed to creating a world empowered for a better daily life—one customer, one family, one community at a time. 🌍

About This Role

The Collections Specialist plays a crucial role in the second phase of our debt recovery process. This position involves taking ownership of overdue cases when initial preventive actions have not resulted in timely payments. The focus is primarily on recovering outstanding balances within the Italian market, while also supporting collection activities across Europe. The role demands a balanced approach—recovering debt effectively while maintaining professional, trust-based relationships with agents and customers, all in compliance with relevant regulations. 🤝

Role Description

We are seeking a proactive and results-oriented Collections Specialist to manage overdue receivables from agents across European markets, especially Italy. The ideal candidate will combine structured collection practices with excellent relationship management skills, demonstrating sound judgment, professionalism, and confidence. Strong communication and negotiation capabilities, solid analytical skills, and the ability to work independently while collaborating with Legal and Finance teams are essential.

Key Responsibilities

• Manage and monitor debt recovery cases across European markets, with primary responsibility for the Italian portfolio.
• Analyze delinquent accounts to evaluate risk and determine appropriate recovery actions, including legal escalation when necessary.
• Prepare and maintain reports and dashboards to inform strategic decisions and optimize collection processes.
• Conduct amicable negotiations with debtors—handling payment plans and ensuring timely follow-up and compliance.
• Perform daily follow-ups on outstanding cases, including:
  • Phone calls, emails, and in-person visits when applicable
  • Active research to identify new contacts and locate debtors
  • Propose alternative solutions and recovery procedures in collaboration with Legal Department, when required
• Ensure all written and verbal communications adhere to company policies regarding tone, content, and contact frequency.
• Coordinate with external collection agencies and legal counsel, evaluating each case’s cost-benefit aspects.
• Maintain accurate documentation of all collection activities and decisions within internal systems.

Qualifications & Skills

• Solid knowledge of debt collection regulations and legal frameworks across European markets, especially Italy.
• 2–3 years of experience in collections and debt recovery within structured or international environments.
• Bachelor’s degree in Finance, Economics, or a related discipline (preferred).
• Strong analytical skills, with a good understanding of statistics and data analysis.
• Fluent in English (written and spoken); Spanish is a plus.
• Advanced proficiency in Microsoft Office, especially Excel (for data analysis, reporting, and tracking).
• High attention to detail and robust organizational skills.
• Ability to manage priorities effectively and work well under pressure in a fast-paced setting.
• Proven negotiation and persuasion abilities.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making capabilities.
• Ability to work independently with integrity, accountability, and professionalism.

Learn More

Visit our website to discover more about our company and commitment to empowering communities worldwide.

Note: The responsibilities outlined above are intended to provide a general overview of the position. They are not exhaustive and may be revised as needed. The company reserves the right to assign or reassign duties as required.