Melone Hatley, P.C. Is Hiring A Collections Specialist - Bilingual (English/Spanish)

Discover an exciting opportunity to join a leading family law firm dedicated to excellence and client-centered service. Melone Hatley is hiring a bilingual Collections Specialist to support our commitment to helping families across Virginia, Florida, South Carolina, and Texas.

Company Overview

Melone Hatley is a family law firm committed to excellence, with offices spanning Virginia, Florida, South Carolina, and Texas. Recognized as one of the fastest-growing 500 law firms in the United States and rated by Super Lawyers, we pride ourselves on being a top employer in the region.

Our mission is to be the leading family and estate planning law firm, dedicated to helping individuals protect their families, finances, and futures. We uphold core values of transparency, honesty, and open communication, ensuring every client receives personalized attention throughout their journey with us.

Position Overview

We are seeking a detail-oriented and motivated bilingual (English/Spanish) Collections Specialist to join our esteemed team. In this role, you will support the Billing Manager by handling all aspects of client collections, ensuring timely payments and maintaining our firm's financial health.

The ideal candidate will possess excellent organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. Your contribution will be vital in enhancing client satisfaction and maintaining smooth financial operations.

Key Responsibilities 🌟

• Monitor Accounts Receivable to identify overdue bill payments and contact clients about outstanding balances.
• Collaborate with clients to establish acceptable payment plans.
• Work with attorneys and staff to resolve billing discrepancies and issues promptly.
• Track all contacts, payments, and resolutions to ensure accurate records for future reference.
• Adhere to relevant state and federal laws governing collection practices.
• Identify areas for improvement in the collection process and recommend strategies to enhance efficiency.
• Maintain a professional and respectful demeanor, even in challenging situations.
• Ensure confidentiality and security of all financial and client information.

Qualifications & Skills 🎯

• Bilingual in English and Spanish (required).
• Minimum of 2 years experience in collections or finance, preferably within a law firm or professional services setting.
• Proficiency in billing software and Microsoft Office Suite, especially Excel.
• Strong numerical aptitude and meticulous attention to detail.
• Excellent organizational and time management skills.
• Effective communication skills, both verbal and written.
• Strong problem-solving abilities and confidentiality awareness.
• Ability to work independently and as part of a team.
• Experience with legal billing software (e.g., Clio, Bill4Time) is a plus.

Benefits 🎁

• 100% Employer-Paid Medical Benefits for Employees and Dependents
• Dental, Vision, and Life Insurance
• 401(k) Matching
• Paid Time Off and Holiday Pay

Work Environment 🏢

• Full-time position with standard office hours; occasional overtime during peak periods.
• Office-based role with potential for remote work flexibility, depending on firm policy.

Join Our Team! 🚀

If you are an organized and motivated individual who thrives in a fast-paced environment and is eager to contribute to a team dedicated to family law, we want to hear from you! Grow your career and make a meaningful impact with Melone Hatley, PC.

Melone Hatley, PC is an equal opportunity employer.