Octave Is Hiring A Client Support Coordinator (Spanish/English Bilingual)

Join Octave - Redefining Behavioral Health Care with Compassion and Innovation ✨

At Octave, we're dedicated to setting a new standard for accessible, high-quality behavioral health services through innovative care delivery and supportive provider networks.

About the Company 🧑‍⚕️

Octave is a modern behavioral health practice committed to creating a sustainable, equitable, and affordable system of care. With in-person and virtual clinics across multiple states, we provide evidence-based individual, couples, and family therapy, pioneering partnerships with payers to enhance insurance coverage. Our mission is to raise the bar on care quality and provider support, fostering a system that values effectiveness and accessibility.

About the Role 📝

The Client Support Coordinator is a vital member of our Operations Support Team, dedicated to advocating for clients and ensuring they receive the support they need. This role involves interacting with clients daily—managing correspondence, answering questions, and educating about our services. You'll assist with onboarding new clients, making sure they are well-informed and prepared for their care journey. As the primary connection between clients and Octave, you'll demonstrate care, compassion, and professionalism at every step.

Responsibilities include: 🎯

• Manage client communications across various platforms with warmth and efficiency 📱
• Serve as a resource for client education about Octave services 🧠
• Assist with onboarding new clients, including paperwork and billing information collection 📄
• Coordinate, communicate, and track medical records requests 📂
• Collaborate with team members to explore process improvements and meet service standards 🤝
• Embark every interaction with the mission to deliver extraordinary care 🤗

Required Qualifications ✅

• Bilingual in Spanish and English

Preferred Qualifications 🌟

• At least 1 year of experience in a high-touch customer service role
• Minimum 2 years in an administrative capacity; healthcare experience is a plus 🏥
• Experience handling medical records requests 📑
• Product management skills (a plus)
• Strong attention to detail in fast-paced environments 🔍
• Excellent written and verbal communication skills ✍️
• Proven ability to implement process improvements 🚀
• Comfort with multitasking across multiple software systems 💻
• Eager to learn, grow, and take on tasks outside predefined roles 🌱
• Discretion and sensitivity in handling delicate situations 🤫

Our Core Values 💙

• We’re human first. Empathy and kindness guide every interaction.
• Demand better. Challenging the status quo to craft innovative solutions.
• No bystanders. Every person’s contribution is valued in making us better.
• Partnership. Collaborating internally and externally to achieve more.
• Quality at scale. Maintaining excellence as we grow.
• Progress as a journey. Reflect, learn, and improve continuously.
• People matter. Understanding impacts beyond data points.

Physical & Work Environment Requirements 🚶‍♂️💻

• Work Monday to Friday, 9am to 5:30pm EST, with occasional weekend coverage for PTO 🗓️
• Prolonged sitting and working at a computer 🪑💻
• Frequent communication via virtual meetings (Zoom, Google Meet) 🎥
• Must handle information responsibly on company-provided equipment 🔐
• Ability to occasionally lift up to 10 pounds 🏋️‍♀️
• Legally eligible to work in the U.S. without sponsorship 🇺🇸

Compensation & Benefits 💵🎁

Octave is committed to pay equity and transparency. Salary ranges vary by geographic zone:

• Zone 1: $23.51 - $26.49/hour (most states)
• Zone 2: $25.87 - $27.50/hour (CO, HI, MD, RI)
• Zone 3: $27.02 - $28.75/hour (AK, CA, CT, MA, NJ, NY, WA)

This position is eligible for benefits such as:

• Company-sponsored life insurance, disability, and AD&D plans 🛡️
• Voluntary benefits including 401(k), medical, dental, vision, FSA, HSA, and dependent care options 💙
• Paid Time Off and parental leave 🍼

Note: Duties and responsibilities may evolve; flexibility is appreciated.

Application Process 📝

Please complete the application form below. The U.S. EEOC questions are optional and used solely for reporting purposes. At Octave, we value an inclusive environment and do not discriminate based on any aspect of identity. Your responses will not influence hiring decisions.