Popmenu Is Hiring A Client Success Manager - Bilingual

Popmenu is a fast-growing, venture-backed SaaS company in the restaurant and hospitality sector, serving over 10,000 restaurant clients. We are passionate about revolutionizing the industry to benefit both restaurant owners and their customers, starting with our patented, dynamic menu technology that transforms one of the most powerful marketing tools: the menu.

Join Our Innovative Team and Shape the Future of Guest Engagement! 🚀

If you're eager to embrace challenges and contribute to a company that values innovation and engagement, we invite you to apply for our Sales Development Representative position. Be part of a team that's redefining how restaurants connect with guests. Please note: we are currently only accepting candidates based in Atlanta, GA, who are fluent in Spanish.

About This Opportunity

We are seeking a talented Client Success Manager to lead the growth, change, and success of our clients leveraging Popmenu's platform. This role requires a toolkit of best practices and a passion for fostering long-term adoption of our platform. The ideal candidate is highly curious and motivated to help clients reach their full potential.

What's On Your Plate 🍽️

• Client Success: Manage adoption and retention for a portfolio of 200+ clients by engaging with them, sharing best practices, and supporting growth. Focus on net retention and upselling opportunities. Fluency in Spanish is a plus for many clients.
• Support for Restaurant Owners: Provide quick and effective assistance with advice, billing inquiries, and product functionalities.
• Enablement Materials: Create engaging content to help clients succeed.
• Product Liaison: Serve as the bridge between the product team and clients/internal teams, translating features into customer benefits and keeping everyone updated on new functionalities.

Bottom line: Your mission is to ensure clients continue to find value in Popmenu.

What You Bring To The Table 🧩

• Strong interpersonal and communication skills—clear, concise, and effective
• Entrepreneurial mindset—self-motivated, autonomous, eager to learn
• Fluency in both English and Spanish (preferred)
• Experience with AI tools and managing large client portfolios
• Experience with renewals and churn negotiations
• Organized and goal-focused—balancing long-term objectives with daily tasks
• Curiosity and willingness to learn new skills and tools
• Experience rolling out products in restaurants and hospitality (preferable)
• 1-3 years of customer success experience

Benefits and Compensation 💰

At Popmenu, transparency is key. While money isn't everything, it matters. We offer a competitive base salary ranging from $67,000 to $75,000, plus bonus potential. Final offers are based on experience and other factors.

• Compensation Range: $67k to $75k + bonus potential
• Final offers depend on experience and other considerations

What We’re Serving 🍽️

• Genuine Core Values: Shaped by team input and recognized quarterly through peer awards (Super Booms)
• Giving Back: Donations made in the names of top performers to causes of their choosing, in partnership with Giving Kitchen
• Visible Growth and Development: Personal evolution is essential; team members are encouraged to grow and improve
• Company Ownership: Equity for every team member—everyone has skin in the game
• Benefits for the Whole Family: Medical, dental, vision, 401K, and pet coverage through Wagmo Wellness Plan