Spark Is Hiring A Client Services Representative (Spanish Fluency)

Join Spark Advisors – Empowering Medicare Brokers & Supporting Healthcare Accessibility 🚀

Discover a dynamic opportunity to make a meaningful impact in healthcare by joining Spark Advisors as a bilingual Client Services Representative—helping Medicare beneficiaries navigate their benefits with empathy and expertise.

About Spark Advisors

We're Spark, a mission-driven company dedicated to transforming the insurance industry by supporting independent Medicare brokers. While most beneficiaries rely on brokers to select their benefits, current technology and support remain outdated. We provide innovative workflows and services to enable brokers to achieve extraordinary growth.

In just five years, we've partnered with over 6,000 brokers and enrolled more than 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Our partners love us: During this period of rapid growth, we've maintained a NPS of 91 and a client retention rate of 93%. On average, our brokers have grown more than 100% since partnering with us.

It's an exciting time to be part of Spark! Our diverse, remote-first team hails from leading technology, healthcare, and insurance firms. Over the past year, our team has grown from 70 to 90 members. Recently, we secured Series B funding from top investors who share our bold vision.

Come join us! We’re always seeking sharp, talented, and empathetic teammates. 🌟

Position Summary

We are hiring a bilingual Client Services Representative to support our expanding Medicare member community. In this pivotal role, you will provide guidance, show empathy, and communicate clearly to help members navigate their benefits. Your work will directly contribute to Spark’s mission of delivering accessible, high-quality healthcare experiences—one interaction at a time.

Key Responsibilities

• 📞 Handle inbound and outbound calls, emails, and texts from Medicare members
• 📝 Assist with benefit navigation and external program applications
• 💡 Educate members about resources, program requirements, and eligibility criteria
• 📂 Accurately document all support interactions in our CRM system
• 🚀 Execute outbound engagement campaigns to meet monthly targets
• ⚠️ Escalate issues when necessary; aim for first-contact resolution
• ❤️ Uphold our core values of compassion, integrity, and reliability
• 🤝 Collaborate with internal teams to identify trends and enhance member support

Skills, Knowledge, & Expertise

• Core Competencies:
• 🌟 Excellent, compassionate communication skills—bilingual in Spanish and English
• 📋 Experience in Medicare or health insurance support roles
• 🗂 Strong organizational and documentation habits
• 💻 Familiarity with support software, CRM tools, and HIPAA compliance
• ⏱ Exceptional time management skills and a self-starter attitude
• Qualifications:
• ⏳ 2–3 years of contact center/customer support experience (healthcare preferred)
• ⌨️ Typing speed of 50+ WPM
• 🖥 Ability to work 40 hours/week with flexible scheduling
• 🌐 Dedicated HIPAA-compliant remote setup (high-speed internet, noise-canceling headset)
• Preferred Skills:
• 🩺 Knowledge of the Medicare insurance industry
• 🧑‍⚕️ 1–3 years supporting Medicare members

Compensation & Benefits 💰

Hourly Range: $23—$25 USD

Why Join Our Team?

At Spark, you'll join a fast-moving, well-funded, mission-driven startup where your contributions will make a real difference for brokers and beneficiaries. Enjoy opportunities to learn, grow, face new challenges, and have fun with a passionate team. 😊

We prioritize your well-being and work-life balance, offering a comprehensive benefits package, including:

• 🎯 Equity compensation
• 🩺 Healthcare, dental, and vision coverage through our PEO Sequoia
• 🌍 Flexible work location & co-working options
• 💼 401(k) plan
• 🏖 Paid Time Off & paid parental leave (up to 12 weeks for birthing parents, 8 weeks for non-birth parents)
• 🎉 11 paid holidays
• 🌟 2-week sabbatical after 5 years of employment
• 🧘 Wellbeing perks through SpringHealth, OneMedical, PerkSpot, & SoFi

Compliance & Diversity Commitment

We are a proud E-Verify participant, confirming the employment eligibility of all U.S.-based employees. For more details, visit www.e-verify.gov.

Due to security and compliance policies, we cannot accommodate international remote work—all work must be performed from an approved U.S. location. 🌎

At Spark, diversity is core to our mission. We value candidates from all backgrounds—regardless of race, age, sexual orientation, gender identity, national origin, religion, disability, or veteran status—and believe diverse perspectives foster innovative solutions. 🤝