Yad Ezra Is Hiring A Client Services Coordinator

Yad Ezra is seeking a Client Services Coordinator in Berkley, MI, to serve as a compassionate and highly organized liaison supporting individuals and families in need. This full-time role requires a dedication to Jewish traditions and community life, ensuring respectful and effective client interactions.

Position Details

• Location: Berkley, MI
• Type: Full-Time
• Hours: M-W 9am-5pm, Thu 11:30am-8:30pm, Sun 11am-2:30pm
• Reports To: Executive Director

Important: Demonstrated knowledge of Jewish traditions, values, and community life is essential to this role.

About the Role

The Client Services Coordinator will oversee client intake, service logistics, and administrative processes, working closely with clients and internal teams to ensure seamless service delivery, accurate data tracking, and program integrity. The position is vital to fulfilling Yad Ezra’s mission of respectful, compassionate support within the Jewish community.

Key Responsibilities

Client Interaction & Support 🤝

• Manage client application intake and review process
• Oversee onboarding for new and one-time clients
• Effectively communicate service policies, expectations, and updates
• Serve as the primary contact for all client-facing services
• Be present and available during all client-serving sessions to offer direct support

Logistics & Coordination 🚚

• Prepare and organize daily food pickup and delivery orders
• Coordinate schedules with Yad Ezra staff and volunteer drivers
• Act as liaison with Jewish Family Services (JFS) for delivery inquiries
• Ensure smooth daily operations for both in-house and remote services

Program Oversight 🎉

• Manage the Simcha Fund application and reimbursement processes confidentially
• Lead seasonal initiatives like Chanukkah gift distribution and holiday support programs
• Maintain updated signage, flyers, and outreach materials in English and other relevant languages

Reporting & Data Management 📊

• Compile monthly reports on client services and participation metrics
• Monitor outreach engagement and assess client needs trends
• Maintain accurate records using databases and spreadsheets

Qualifications

• Experience in social services, nonprofit, or community outreach settings
• Ability to work empathetically with diverse populations
• Knowledge of Jewish traditions, practices, and community structures; cultural competency essential
• Fluent in English; additional languages (e.g., Russian, Hebrew) a plus
• Proficient with Microsoft Office, Google Workspace, and client management systems
• Exceptional organizational skills, attention to detail, and follow-through
• Strong interpersonal and communication skills
• Ability to work independently, prioritize tasks, and resolve problems in real-time
• Willingness to work occasional evenings or holidays for special programming

Compensation & Benefits 💼

• Salary range: $45,000 - $50,000, based on experience
• Generous PTO for vacation and sick leave
• Holidays off, including most Jewish and federal holidays
• IRA retirement savings program
• Health insurance options with up to $1,000 annual reimbursement for premiums or medical expenses

About Yad Ezra

Yad Ezra is Metro Detroit’s kosher food pantry, dedicated to serving thousands of families in need each year. We strive to provide respectful and compassionate assistance that preserves the dignity of every client. The Client Services Coordinator plays a crucial role in supporting this daily mission.