Advanced Medical Management, Inc. Is Hiring A Client Service Rep Bilingual Korean

Join Our Team as a Client Service Representative - Bilingual Korean! 🎉

Grow your career in a fast-paced, dynamic environment where exceptional customer service and problem-solving are valued and rewarded!

Overview

Role Insights 📝 — As a Client Service Professional, you'll be at the heart of our organization, serving as the communication hub between clients, patients, and internal teams. Your role involves handling a high volume of incoming calls, resolving claims issues, authorizations, and various other challenges with energy, enthusiasm, and a dedication to delivering 5-star service.

The ideal candidate should be confident in their problem-solving skills and able to execute solutions promptly. Additionally, you will make follow-up calls to ensure challenges are resolved effectively. Strong time-management skills are crucial. Key performance indicators (KPIs) include the number of inbound and outbound calls, escalation rates, and other metrics.

Primary Responsibilities

• Receive inbound calls from health providers, health plans, and patients requesting updates on claims, authorizations for services, eligibility, and other medical inquiries.
• Provide information regarding medical service eligibility.
• Transfer calls to appropriate departments when necessary.
• Identify, research, and resolve issues related to claims, eligibility, and authorizations.
• Make outbound follow-up calls as needed.
• Monitor and report inappropriate trends in customer calls to management.
• Recommend process improvements based on your observations.
• Document all calls and actions accurately in AMM proprietary software.
• Perform other duties as assigned.

Required Skills & Abilities

• Fluency in Korean is a MUST 🇰🇷
• Experience working REMOTELY (1-2 years)
• High School Diploma or equivalent required; Associate’s degree preferred
• 2+ years of call center experience strongly preferred
• 1+ year in medical or healthcare environment preferred
• High energy and goal-oriented mindset ⚡
• Excellent problem-solving and time management skills
• Exceptional verbal and written communication skills 🗣️✍️
• Proficiency in Word, Outlook, Excel
• Positive attitude with strong interpersonal skills 😊
• Outstanding work ethic and commitment to service excellence
• Ability to work Monday through Friday, 8:00 AM – 5:00 PM 🕗

AMM Benefits 🎁

• Comprehensive Health Coverage: Employer-paid HMO and flexible PPO options
• Wellness Support: Discounted vision and dental premiums to keep you healthy
• Smart Spending: FSA accounts for healthcare and dependent care, plus a 401(k) plan for your future
• Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays 🎉
• Career Growth: Tuition reimbursement to support your education and development
• Team Fun: Paid outings and team lunches to foster camaraderie and fun at work