Advanced Medical Management, Inc. Is Hiring A Client Service Rep Bilingual Korean

Exciting Opportunity: Bilingual Korean Client Service Representative 🚀

Join our dynamic team as a Client Service Professional where your communication skills and problem-solving abilities make a real difference in our clients' experience!

Overview

Role Insights — This pivotal position serves as the communication hub within our organization, connecting clients, patients, and internal departments. You'll handle high-volume inbound calls, address challenges related to claims and authorizations, and deliver top-tier, energizing service. Success in this role requires confidence as a problem solver, quick execution of solutions, and excellent time management.

Your key performance indicators (KPIs) will include inbound/outbound call volumes, escalation rates, and overall responsiveness, ensuring continuous improvement and exceptional customer satisfaction.

Primary Responsibilities

• 📞 Receive inbound calls from healthcare providers, insurance plans, and patients seeking updates on claims, authorizations, eligibility, and other medical inquiries
• 🔍 Provide accurate information regarding medical service eligibility
• 🔄 Transfer calls to appropriate departments when necessary
• 📝 Research and resolve issues related to claims, eligibility, and authorizations
• 📱 Make outbound follow-up calls as needed
• 🚨 Recognize and report customer call trends that require management attention
• 💡 Suggest process enhancements for improved efficiency
• 💾 Document all interactions and actions in proprietary AMM software
• ⚙️ Perform other duties as assigned

Required Skills and Abilities

• Fluency in Korean is a MUST
• Experience working REMOTELY (1-2 years preferred)
• High School Diploma or GED required; Associates degree preferred
• Over 2 years of call center experience strongly preferred
• At least 1 year in medical or healthcare settings preferred
• High energy, goal-oriented mindset
• Excellent problem-solving and time management skills
• Outstanding verbal and written communication skills
• Proficiency in Word, Outlook, Excel
• Positive attitude with strong interpersonal skills
• Exceptional work ethic and customer service skills
• Availability to work Monday through Friday, 8:00 AM – 5:00 PM

AMM Benefits 🎉

• Comprehensive Health Coverage: Fully employer-paid HMO plans and flexible PPO options
• Affordable Wellness: Discounted vision and dental premiums for your wellbeing
• Smart Spending: FSAs for healthcare and dependent care, plus a 401(k) plan
• Work-Life Balance: Generous PTO, 40 hours sick pay, and 13 paid holidays
• Career Growth: Tuition reimbursement to support your education
• Team Fun: Paid outings and social events to foster team spirit