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SwagUp Is Hiring A Client Service Coordinator
🚀 Exciting Career Opportunity: Client Service Coordinator (French & English Speaking) in Manchester, UK
If you're highly organized, bilingual, and passionate about supporting international branding and merchandising projects, this role at BDA is perfect for you!
🌟 About Us
At BDA, we pride ourselves on our talented team coming from industry giants such as Amazon, Microsoft, Nordstrom, Starbucks, and the sports world. Our entrepreneurial spirit, bold ideas, and global reach set us apart as the top merchandise agency worldwide. Join our vibrant, inclusive family and make meaningful impacts through innovative merchandise solutions.
📍 Location & Working Arrangement
This position is based in Manchester, UK, offering a flexible onsite schedule: 4 days in the office + 1 remote day per week. Applicants must reside within commuting distance for seamless collaboration.
🔍 About the Role
The Client Services Coordinator (CSC) plays a crucial role in ensuring the smooth execution of branded merchandise programs globally. This involves:
- Supporting Account Managers across multiple markets
- Managing product sourcing, quoting, and order processing
- Tracking deliveries and meeting international client needs
- Collaborating with vendors, internal teams, and clients to drive profitability and maintain high service standards
🎯 Who We're Looking For
This opportunity is ideal for detail-oriented, creative professionals with experience in:
- Sales support, purchasing, merchandising, or account coordination
- Fluency in English & French
Preferred skills include customer service, vendor negotiations, and proficiency with industry tools. Candidates eager to develop their careers and potentially transition into sales roles are highly desired.
💼 Experience & Skills Required
- Minimum 2+ years in sales coordination, account management, or purchasing
- Fluent in both English and French (verbal & written)
- Strong organizational skills and attention to detail
- Proficient in Microsoft Office (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva
- Experience in report and presentation creation
- Excellent communication with clients and vendors across time zones
- Knowledge of supply chain, promotional products, or branded merchandise (advantage)
- Bachelor’s degree in Business, Marketing, or related field (preferred)
📝 Key Responsibilities
Account & Client Support
- Collaborate on sourcing, pricing, and presenting merchandise options
- Research and recommend customized branded solutions
- Prepare proposals, quotations, and cost analyses
Order Management & Coordination
- Process and track orders from start to finish
- Negotiate with vendors on pricing and delivery timelines
- Monitor shipments and proactively resolve logistical challenges
Reporting & Data Management
- Maintain order status reports, sales records, and inventory data
- Analyze order trends and profitability using Excel
- Provide updates to management and stakeholders
Collaboration & Troubleshooting
- Work across teams including sales, creative, finance, and operations
- Identify risks and resolve order or vendor-related issues
- Adapt to evolving market demands while maintaining high standards
💰 Compensation & Benefits
The base salary range for this role is €30,000 – €35,000. Determined based on skills, experience, and education, with potential for growth within the company.
🌍 Our Culture
BDA is more than just a workplace; it’s a family committed to fostering a vibrant, inclusive, and creative environment. We celebrate individuality and encourage bold, innovative thinking to help our clients tell their brand stories through merchandise.
🤝 Equal Opportunity Statement
BDA Inc. is an Equal Opportunity Employer. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic.
💼 How to Connect & Apply
Not ready to apply yet? Connect with us for general consideration.
Visit our website: www.bdainc.com
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