StoneX Group Is Hiring A Client Management Associate

Join Stonex Group as a Client Management Associate 🚀

Connecting clients to markets and talent to opportunity, Stonex Group offers a dynamic environment for growth and professional development, with a global presence and a commitment to innovation and excellence.

About Stonex Group

• Over 5,400 employees
• More than 80,000 institutional, commercial, and payments clients
• Operates from 80+ offices across six continents
• Fortune 100, Nasdaq-listed provider

We focus on connecting clients to the global markets, emphasizing innovation, human connection, and providing world-class products and services to all investors. Whether you aspire to connect retail clients with trading opportunities or delve into institutional investing, Stonex Group's four business segments offer limitless potential for growth and career progression.

Business Segment Overview

Corporate Segment

Engage in diverse, important activities that keep our company running smoothly—from strategic marketing and financial management to human resources and operational oversight. Your role is vital in optimizing processes and implementing impactful policies.

Responsibilities

Position Purpose

Client Management Associates are responsible for responding promptly and accurately to client inquiries via phone, chat, or email. By applying procedural knowledge and guidelines, associates foster strong client relationships while ensuring a high-quality customer experience.

• Join a dedicated team focused on delivering exceptional customer service
• Handle trading inquiries and client issues through multiple communication channels
• Perform trade research and provide quotes
• Support clients by answering questions regarding accounts, policies, and services
• Place Spot FX, CFD, and Commodity trades; discuss equity and fixed income markets, international markets, and economic conditions
• Engage clients to uncover unmet needs and financial goals, promoting relevant company products and services
• Operate effectively in a fast-paced environment, delivering results-oriented solutions
• Assist with opening new accounts and support existing clients
• Learn industry regulations, policies, and available programs/services
• Maintain a professional, positive image and demonstrate excellent communication skills

Qualifications

Job Requirements

• Fluency in Mandarin is required 🌐
• Availability to work from 11:30 a.m. to 8:00 p.m. ET ⏰
• Ability to work in-office 4 days a week with 1 remote day optional 🏢💻
• Strong mathematical, analytical, and problem-solving skills
• Attention to detail, accuracy, and timeliness
• Proficiency in calculating currency pair requirements, liquidation values, and minimum maintenance margins
• Bachelor’s degree in Finance, Business Management, or related field (or equivalent experience) 🎓
• Ability to handle sensitive information with integrity and confidentiality 🔒
• Excellent listening, written, and verbal communication skills
• Effective conflict resolution abilities and problem-solving skills
• Approachable, dependable, flexible, and conscientious
• Strong computer skills; comfortable navigating multiple systems simultaneously 💻🖱️
• Genuine interest in financial services and investment fields
• Self-confidence and composure in challenging situations
• Authorization to work in the US for any employer 🇺🇸

This hybrid role based in Warren, New Jersey offers competitive entry-level compensation aligned with regional standards.