StoneX Group Inc. Is Hiring A Client Management Associate

Join Our Team as a Client Management Associate 🏢📞

Connecting clients to markets and talent to opportunities, StoneX Group offers a dynamic environment for growth in the financial services industry.

Company Overview

With over 5,400 employees and serving more than 80,000 institutional, commercial, and payment clients, we operate across more than 80 offices on six continents. As a Fortune 100, Nasdaq‑listed provider, our focus is on innovation, human connection, and delivering world-class products and services to investors of all types.

Whether you're passionate about connecting retail clients with trading opportunities or diving into institutional investing, StoneX Group consists of four business segments that provide endless potential for career progression and growth.

Business Segment Overview

Corporate Segment

Engage in a wide variety of critical activities that keep our company running smoothly. From strategic marketing and financial management to human resources and operational oversight, this segment offers opportunities to optimize processes and implement innovative policies.

Position Purpose

Client Management Associates are responsible for responding to client inquiries swiftly and accurately through phones, chats, or emails. Develop and manage client relationships by applying procedural knowledge and guidelines effectively during interactions.

Responsibilities

• Be part of a dedicated team enhancing the overall customer experience
• Handle trading inquiries and client issues via phone, email, and live chat
• Conduct trade research and provide quotes
• Support clients with account, policy, service, and product inquiries through inbound calls or emails
• Place Spot FX, CFDs, and commodity trades; facilitate discussions on equity markets, fixed income, international markets, and economic conditions
• Engage clients in meaningful dialogue to identify unstated needs and financial goals
• Operate effectively in a fast-paced, dynamic environment, delivering solutions-focused results
• Assist in opening new accounts and support existing customers
• Learn and apply new concepts related to industry regulations, policies, and programs
• Build rapport and communicate effectively with clients
• Maintain a positive and professional demeanor at all times

Job Requirements

• Fluent in Mandarin
• Availability to work 11:30 a.m. – 8:00 p.m. ET
• Willingness to work in-office 4 days a week with 1 day remote option
• Strong mathematics, analytical, and problem-solving skills
• Exceptional attention to detail, ensuring accuracy and timeliness
• Ability to determine minimum maintenance requirements for various currency pairs, CFDs, metals, and commodities
• Experience in calculating liquidation values
• BS/BA degree in Finance, Business Management, or related fields, or equivalent experience
• Integrity in handling sensitive information with confidentiality
• Excellent listening, written, and verbal communication skills
• Effective conflict resolution and problem-solving abilities
• Approachable, flexible, dependable, and conscientious
• Proficient computer and typing skills, capable of navigating 4-5 software systems simultaneously
• Keen interest in investment and financial services
• Self-confidence and composure in challenging situations
• Authorized to work in the U.S. for any employer

Benefits 🌟

This hybrid role based in Warren, New Jersey offers compensation aligned with entry-level positions in the region, along with opportunities for professional development in the financial services sector.