StoneX Group Inc. Is Hiring A Client Management Associate

Join Our Team as a Client Management Associate (Mandarin - English Speakers ONLY) 🌐

Become a vital part of a global financial provider connecting clients to markets and opportunities, with a focus on exceptional client service and career growth.

Overview

Connecting clients to markets – and talent to opportunity.

With over 5,400 employees and more than 80,000 institutional, commercial, and payment clients, our operations span across 80+ offices worldwide on six continents. As a Fortune 100 and Nasdaq-listed company, we specialize in innovative, human-centered solutions, delivering world-class products and services to a diverse range of investors.

Whether your goal is to build a career bridging retail clients to trading opportunities or immersing yourself in institutional investing, Stone X Group offers four dynamic business segments that foster endless possibilities for progression and development.

Business Segment Overview

Corporate Segment: Engage in essential business activities, from strategic marketing and financial management to human resources and operational oversight. You’ll have the chance to optimize processes and implement impactful policies.

Position Purpose

The Client Management Associate responds to client inquiries accurately and promptly via phone, chat, and email. This role involves applying procedural knowledge, building strong relationships, and delivering excellent client service.

Responsibilities

• Be part of a dedicated team managing all aspects of the customer experience 🤝
• Handle inbound trading inquiries and client issues through phone, email, and live chat 📞💬
• Conduct trade research and provide quotes 💹
• Support clients by answering questions related to accounts, policies, services, and products 📝
• Execute Spot FX, CFDs, and commodity trades; facilitate discussions about equity markets, fixed income, international markets, and economic conditions 🌍💱
• Engage clients in meaningful dialogue to identify unstated needs and financial goals 🎯
• Adapt quickly in a fast-paced environment, delivering solutions-focused results ⚡
• Assist with onboarding new clients and support existing customers in opening and managing accounts 📂
• Continuously learn industry licensing, regulations, policies, and available services 📚
• Display excellent communication skills, building rapport and trust with clients 🗣️
• Maintain a professional and positive image consistently 😊

Job Requirements

• Fluent in Mandarin is required 🀄️
• Availability to work from 11:30 a.m. to 8:00 p.m. ET 🕒
• Must work onsite 4 days a week, with 1 day optional remote work 🏢💻
• Strong mathematical, analytical, and problem-solving skills 🔢
• Exceptional attention to detail, accuracy, and punctuality 📝
• Ability to determine minimum maintenance for various currency pairs, CFDs, metals, and commodities 💱
• Skill in calculating product liquidation values 💼
• BS/BA degree preferred in Finance, Business Management/Administration, or equivalent experience 🎓
• Sense of integrity, handling sensitive information with confidentiality 🔒
• Excellent listening, written, and verbal communication skills 🗣️✉️
• Effective conflict resolution and problem-solving capabilities ⚖️
• Approachable, dependable, flexible, and diligent personality traits 🤝
• Proficiency with multiple software systems and typing skills 💻⌨️
• Keen interest in financial services and investments 💹
• Confidence and composure in challenging situations 💪
• Authorized to work in the U.S. for any employer 🇺🇸

Benefits

This hybrid position, based in Warren, New Jersey, offers competitive compensation aligned with entry-level market standards. Join us to develop your career in a supportive and innovative environment.