StoneX Group Inc. Is Hiring A Client Management Associate

Join a global leader in financial services dedicated to connecting clients with markets and talent with opportunity. Explore a career with endless growth potential in a dynamic, innovative environment.

Overview

Connecting clients to markets – and talent to opportunity.

With over 5,400 employees and more than 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices across six continents. As a Fortune 100, Nasdaq-listed provider, we focus on innovation, human connection, and delivering world-class products and services to investors of all types.

Whether you're interested in building a career that connects retail clients to trading opportunities or immersing yourself in institutional investing, StoneX Group offers four business segments, each presenting endless possibilities for advancement and growth.

Business Segment Overview

Corporate: Engage in critical activities that keep our company moving forward. From strategic marketing and financial management to human resources and operations, you'll have opportunities to optimize processes and implement impactful policies.

Responsibilities

Position Purpose

Client Management Associates respond promptly and accurately to client inquiries via phone, chat, or email. They apply procedural knowledge and guidelines to support client relationships effectively.

• Be part of a dedicated team managing all aspects of the customer experience
• Handle inbound trading inquiries and client issues through various communication channels
• Conduct trade research and provide quotes
• Assist clients with accounts, policies, services, and products via phone and email
• Place Spot FX, CFDs, and commodity trades; facilitate discussions on equity, fixed income, and international markets
• Engage clients in meaningful dialogue to uncover unstated needs and financial goals
• Operate efficiently in a fast-paced, dynamic environment, delivering solutions-focused results
• Support account opening for interested clients and assist existing customers
• Continuously learn about industry regulations, policies, and new programs/services

Qualifications

Job Requirements:

• Fluency in Mandarin is required
• Availability to work from 11:30 a.m. to 8:00 p.m. ET
• In-office presence four days a week, with one day remote (optional)
• Strong mathematical, analytical, and problem-solving skills
• Exceptional attention to detail, accuracy, and timeliness
• Ability to determine minimum maintenance requirements for currency pairs, CFDs, metals, and commodities
• Capability to calculate liquidation values of offered products
• Bachelor’s Degree in Finance, Business Management/Administration, or related field, or equivalent experience
• Integrity and discretion in handling sensitive information
• Excellent listening, verbal, and written communication skills
• Effective conflict resolution and problem-solving abilities
• Approachable, dependable, adaptable, and conscientious
• Proficient in computer and typing skills; comfortable navigating multiple software systems
• Genuine interest in investment and financial services
• Confident, composed, and self-assured in challenging situations
• Authorized to work in the US for any employer

This hybrid role based in Warren, New Jersey offers competitive compensation typical of entry-level positions in the region.