StoneX Group Is Hiring A Client Management Associate

Join Our Team as a Client Management Associate at StoneX Group! 🚀

Connect clients to markets and talent to opportunity through a dynamic role that offers growth, learning, and the chance to make a real impact in the global financial landscape.

Company Overview 🌎

With over 5,400 employees and more than 80,000 institutional, commercial, and payments clients, StoneX Group operates from over 80 offices across six continents. As a Fortune 100 and Nasdaq-listed provider, we focus on innovation, human connection, and delivering world-class products and services to investors of all types.

Whether you aim to connect retail clients with trading opportunities or delve into institutional investing, our four business segments provide endless potential for career progression and growth.

Business Segment Overview 🔍

Corporate: Participate in vital activities that keep our company running smoothly. From strategic marketing and financial management to human resources and operational oversight, you’ll have opportunities to optimize processes and implement innovative policies.

Responsibilities ✍️

• Position Purpose: Client Management Associates respond to client inquiries promptly via phone, chat, or email, accurately applying procedural knowledge while fostering strong client relationships.
• Handle incoming trading inquiries and client issues through multiple channels.
• Conduct trade research and provide quotes.
• Support clients by answering questions about accounts, policies, services, and products.
• Place Spot FX, CFDs, and Commodity trades; discuss equity markets, fixed income, international markets, and economic conditions.
• Engage clients to identify financial goals and suggest additional company services or products.
• Work efficiently in a fast-paced environment to deliver solutions-focused results.
• Assist in opening new accounts and support existing customers effectively.
• Learn industry licensing, regulations, policies, and available programs/services.
• Exhibit excellent communication, rapport-building, and listening skills.
• Maintain a positive, professional image at all times.

Qualifications & Job Requirements 🎯

• Language Skills: Fluency in Mandarin is required.
• Work Schedule: Must be able to work from 11:30 a.m. to 8:00 p.m. ET.
• Work Environment: In-office 4 days a week with 1 optional remote day.
• Technical Skills: Strong mathematical, analytical, and problem-solving abilities; proficiency in computer systems and typing.
• Financial Knowledge: Ability to determine minimum maintenance requirements and calculate liquidation values of products.
• Educational Background: BS/BA in Finance, Business Management/Administration, or equivalent experience.
• Integrity & Confidentiality: Ability to handle sensitive information responsibly.
• Communication Skills: Excellent listening, verbal, and written abilities.
• Additional Skills: Conflict resolution, approachability, dependability, and flexibility.
• Interest & Confidence: Keen interest in investment and financial services, with the ability to stay composed in challenging situations.
• Work Authorization: Authorized to work in the US for any employer.

Location & Compensation 🏢💰

This hybrid role is based in Warren, New Jersey, offering competitive entry-level compensation aligned with regional standards.

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