eCapital Corp. Is Hiring A Client Experience Specialist

Join Our Team at eCapital! 🚀

Discover an exciting opportunity to grow your career with a leading financial solutions provider dedicated to empowering small and medium-sized businesses across North America and the UK.

Who We Are 🌎

We are on a mission to deliver innovative working capital solutions to small and medium-sized businesses throughout the United States, Canada, and the United Kingdom. A steady cash flow can transform a business, enabling growth, defining the future, and boosting the bottom line! As a pioneering provider of funding solutions—including Commercial Finance, Freight Factoring, and ABL divisions—eCapital serves over 80 industries. We love helping our clients succeed, and there's plenty of room for you to grow with us!

The Opportunity 💼

We are seeking a Bilingual Client Experience Specialist to join our team at the Lenexa, KS office. Our employees are the foundation of our success, enabling us to deliver exceptional service to our clients.

The Client Experience Specialist reports directly to the Client Experience Supervisor.

Responsibilities 📋

• Greet clients warmly over the phone, offering expert guidance and building long-lasting relationships.
• Troubleshoot issues, resolve concerns efficiently, and ensure client satisfaction.
• Educate clients about our services, assist with onboarding, and positively impact client success.
• Collaborate with different departments to address client inquiries.
• Maintain accurate records of client interactions in our company database.

Qualifications ✅

• Customer service expert with excellent communication skills.
• Problem-solver who thrives in a fast-paced environment.
• Highly detail-oriented with the ability to multitask.
• Proficient in Microsoft Office and CRM tools (Salesforce experience a plus!).
• Call center experience is a bonus but not required.
• Bilingual candidates in Spanish & English (written and verbal) preferred.

We Offer 🌟

• $21 per hour wage
• Performance incentives
• PTO (Paid Time Off)
• Health, Dental, and Life Benefits
• 401K Matching
• Abundant professional development opportunities at a growing, innovative finance company!

Our Culture at eCapital 🤝

At eCapital, we're more than just a funding provider — we're a strategic partner shaping the future of financing. Our culture emphasizes:

• Agility: Quickly adapting to market changes and customer needs.
• Relationships: Putting clients first and fostering diverse, collaborative teams.
• Accountability: Upholding the highest standards in all aspects of our work.
• Innovation: Pushing boundaries to create better solutions for our clients.

We provide a dynamic environment where you can make a meaningful impact on our business and the SMBs we serve. Join us in revolutionizing business capital access in the digital age.

eCapital celebrates diversity and encourages all qualified candidates to apply, regardless of race, religion, gender, sexual orientation, age, disability, veteran status, or background.

AI & Recruitment 🌐

We utilize AI-enabled tools within our applicant tracking system to assist with resume screening—comparing qualifications to job requirements. Final hiring decisions are always made by our dedicated recruiters.

Vacancy Type: Replacement role

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