Xtreme Care Is Hiring A Client Care Coordinator Bilingual

Join Our Team as a Client Care Coordinator! 😊

As a Client Care Coordinator, you will play a vital role in supporting individuals and families in need, showcasing your communication, organizational, and problem-solving skills while making a meaningful difference.

Responsibilities 📝

• Collaborate with patients, referral sources, caregivers, and MLTC to coordinate home placement, address issues, and identify necessary home health services.
• Schedule and coordinate home care services for clients.
• Maintain communication with MLTC / insurance providers regarding patient status and updates.
• Keep accurate client records and documentation, ensuring confidentiality and compliance.
• Conduct monthly service calls to caregivers and patients, updating MLTC about hospitalizations or vacations.
• Utilize strong analytical skills to manage multiple tasks concurrently.
• Assist with timesheet verification and related processes.
• Staff cases when caregivers are unavailable or call out.
• Serve as the main point of contact for clients, families, and external stakeholders, providing guidance, support, and information.
• Provide rotating on-call services during non-working hours, weekends, and holidays.
• Perform additional duties as needed to support agency operations.

Required Skills & Abilities 🚀

• Ability to multitask effectively.
• Flexibility to rotate on-call duties weekly and on weekends.
• Proficiency in MS Excel and Word.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Exceptional organizational skills with keen attention to detail.
• Effective time management skills with a proven track record of meeting deadlines.
• Strong analytical and problem-solving capabilities.

Physical Requirements 💪

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to carry, lift, push, or pull at least 20 lbs.

Education & Experience 🎓

• At least one year of experience in Home Care or a healthcare setting preferred.
• Bachelor's degree preferred.

Our Commitment to Equality 🌍

We are proud to provide equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. This commitment applies to all aspects of employment, including recruiting, hiring, promotion, and termination.