Imagine360 Is Hiring A Client and Member Success Associate

Join Our Team as a Client and Member Success Associate (CMSA) at Imagine360! 🚀

Imagine360 is on the lookout for a dedicated Client and Member Success Associate (CMSA) to help foster strong relationships and drive client and member success through exceptional support and strategic initiatives.

Position Location

100% Remote

Key Responsibilities

• Respond promptly to client communications: Address concerns, follow-ups, and inquiries to ensure maximum satisfaction and collaborate closely with the Client Services team.
• Become the CRM resource: Maintain deep product and process knowledge, assisting team members to deliver outstanding service.
• Educate and inform: Understand product and program guidelines, sharing best practices with CRMs and customers to optimize their experience.
• Act as a liaison: Communicate with the support organization for client knowledge management and escalation handling.
• Support member advocacy during the balance bill defense process: Work with clients, legal teams, and external stakeholders to resolve issues swiftly and maintain a positive member journey. Provide white-glove service and proactive outreach.
• Manage member caseloads: Use a high-touch advocacy approach to enhance the member experience and engagement.
• Collaborate internally: Partner with teams to improve overall customer satisfaction, define success criteria, and develop action plans.
• Handle escalated issues confidently: Act as the point person for member inquiries and concerns, ensuring timely resolutions and remediation.

Required Experience & Education

• High School Diploma or GED; Bachelor’s Degree in Business or related field preferred.
• 2+ years experience: In client services, account management, or similar customer service roles.
• Proven success: In solution-oriented client engagement, handling challenges, and delivering exceptional service leading to high retention.
• Healthcare and/or employee benefits experience: is a plus.
• Travel: Ability to travel 10-15% as needed.
• Technical Skills: Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.

What Imagine360 Offers You 🎁

• Multiple health plan options 🏥
• Company-paid premiums for disability and life insurance 🛡️
• Parental leave policy 👶
• 20 days PTO to start + 10 paid holidays 📅
• Tuition reimbursement 🎓
• 401(k) retirement plan with company contribution 💼
• Professional development and continuous learning opportunities 📚
• Participation in diversity and inclusion initiatives 🌍

Stay Connected! 🔗

Interested in our latest opportunities? Follow us on LinkedIn and learn more about how we’re shaping healthcare solutions.

About Imagine360

With over 50 years of healthcare expertise, Imagine360 provides innovative, member-focused self-funding health plans that help thousands of employers save billions. We’re transforming traditional PPO insurance with customized solutions tailored to today’s needs.

Equal Opportunity Employer 🌈

Imagine360 values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Recruitment Agency Notice 🚨

RECRUITMENT AGENCIES: Please note that Imagine360 will only accept applications from agencies or partners explicitly invited to work on a specific role. Unsolicited CVs or resumes will be considered unsolicited and no fee will be payable. Thank you for your cooperation!