RIMOWA Is Hiring A Client Advisor

RIMOWA is looking for a highly passionate and accomplished Mandarin-speaking Client Advisor to elevate our in-store experience, drive sales, and build lasting relationships with esteemed clients. Join us in representing a luxury brand synonymous with craftsmanship, heritage, and innovation.✨

Position Overview

The Client Advisor will be responsible for delivering exceptional client service, deep product knowledge, and fostering a luxurious retail environment. This role emphasizes building strong client relationships, providing outstanding service, and acting as a true brand ambassador for RIMOWA.

Job Responsibilities

Sales 🎯

• Consistently achieve and surpass individual sales targets, contributing to the store’s overall success and prestige.
• Represent RIMOWA’s rich heritage, iconic designs, innovative engineering, and craftsmanship with pride.
• Cultivate and manage an exclusive client portfolio, fostering loyalty and encouraging repeat business through personalized engagement, appointments, and events.
• Support and inspire colleagues, nurturing a collaborative, high-performance sales environment.

Customer Service 💼

• Uphold the RIMOWA brand ethos by maintaining impeccable professionalism at all times.
• Provide a seamless, white-glove post-purchase experience by managing follow-ups, repairs, and service requests with care and discretion.
• Anticipate client needs through a thorough knowledge of the brand’s history, new collections, and the luxury market landscape.
• Create memorable, elevated moments for clients to reflect RIMOWA’s refinement and exclusivity.

Operations ⚙️

• Execute all POS transactions accurately and efficiently.
• Confidently manage store opening and closing procedures in accordance with company policies.
• Participate proactively in inventory management, ensuring loss prevention and stock accuracy.
• Maintain impeccable visual standards, ensuring the store’s appearance is polished, luxurious, and inviting.
• Uphold operational readiness and store presentation standards at all times.

Candidate Profile

• Proven success in a premium or luxury retail environment.
• Experience in developing, nurturing, and retaining a discerning clientele; a strong existing luxury client book is highly desirable.
• Impeccable personal presentation paired with exceptional communication skills.
• Strong problem-solving skills and keen attention to detail.
• A deep appreciation for luxury craftsmanship, travel, and sophisticated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to lift and handle items weighing up to 20 lbs confidently.
• Multilingual skills in Spanish, French, Portuguese, and/or Mandarin are a plus.