Citizens Is Hiring A Citizens Branch Manager

Citizens is seeking a dynamic Branch Manager to lead our team in providing exceptional customer experiences, fostering community relationships, and driving branch performance and sales growth.

🌟 Job Overview

At Citizens, we focus on building lasting relationships and delivering outstanding customer service through every interaction. As a Branch Manager (BM), you will be at the forefront of ensuring your team exceeds customer expectations, nurtures meaningful relationships, and achieves long-term success.

🎯 Key Responsibilities

• Lead Branch Performance: Oversee sales growth, operational integrity, and an exceptional colleague and customer experience.
• Inspire & Coach: Utilize leadership skills to motivate your team, foster collaboration, and implement innovative solutions to meet customer needs.
• Digital Engagement: Promote seamless access to mobile and online banking platforms, emphasizing a digital-first approach.
• Talent Development: Build a diverse talent pipeline, develop colleagues’ skills, and support their growth through continuous coaching.
• Strategic Decision-Making: Combine financial acumen with strategic insights to guide branch decisions and exceed targets.
• Community Engagement: Act as a visible brand ambassador, connecting with local communities to foster relationships and attract new customers.

📝 Qualifications & Credentials

Required Qualifications

• High School diploma or equivalent
• Proven leadership experience with coaching and development skills
• At least 4 years of sales management experience in Retail or Branch Banking
• Successful history of achieving sales and branch goals in a profit and loss setting
• Exceptional customer experience demonstrated through satisfaction surveys
• Strong partnerships with community and civic organizations
• Compliance with the SAFE Act, including background checks and NMLS registration

Preferred Qualifications

• Associate’s or Bachelor’s degree
• Experience in retail banking
• Talent sourcing & assessment skills
• Bilingual abilities (Chinese or Hebrew)

🕒 Hours & Compensation

• Hours per Week: 40 hours
• Work Schedule: Varies based on branch needs, may include weekends and evenings
• Salary Range: $89,700 - $113,000 annually

We offer competitive pay, comprehensive benefits including medical, dental, vision, retirement plans, leave policies, flexible work arrangements, education reimbursement, and wellness programs. For more details, visit our benefits page.

🤝 Equal Employment Opportunity

Citizens values diversity and is committed to providing equal employment opportunities to all colleagues and applicants without regard to age, ethnicity, gender, disability, sexual orientation, veteran status, or other protected categories. We foster an inclusive culture where everyone can thrive and be their best selves.

🌍 Why Work for Us?

Join Citizens and become part of a customer-centric, community-focused team. Benefit from a supportive environment, ongoing training, and tools designed to accelerate your career growth and make a meaningful impact in your community.

📅 Posting End Date

11/28/2025