Citizens Financial Group Is Hiring A Citizens Banker Bilingual

Join Our Team as a Citizens Bankers

Embark on a rewarding career with Citizens Bank, where you'll build lasting relationships and help customers achieve their financial goals. 💼💰

Starting Salary

$25 per hour and up

Role Overview

Citizens Bankers are the face of our branches. They dedicate their time to understanding customers and providing trusted advice to nurture meaningful connections.

What You'll Do

Are you outgoing and passionate about helping others? If you're a "people person" who enjoys building positive relationships, this role is perfect for you! 🤝

• Utilize your communication and problem-solving skills to recommend financial solutions that support spending, saving, borrowing, and investing.
• Learn about customers' personal financial goals and suggest tailored strategies, such as planning for the future, buying a home, or opening a credit card.
• Introduce customers to digital and mobile banking methods via our app or ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to address complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkups, understanding customer needs over time.
• Adhere to all policies and procedures, including cash handling and compliance with laws and regulations.

What You'll Get

🌟 Meaningful Work & Relationships

Assist customers with pivotal financial decisions—such as building a business, buying a home, or planning for education—while your ideas and feedback are valued by colleagues and leadership.

🌍 Commitment to Community

• 8 hours of paid volunteer time annually
• Matching donations up to $1,000 per year for eligible 501(c)(3) organizations

🚀 Career Growth & Rewards

Enjoy opportunities for promotion, training, coaching, and career development tailored to your interests and talents.

💼 Exceptional Benefits

• Comprehensive health coverage (medical, dental, vision)
• 401(k) plan with company matching
• Tuition assistance
• Mental health and wellbeing programs
• Student loan refinancing discounts

Required Qualifications

• High school degree or GED
• Bilingual in Mandarin
• Previous banking experience
• At least 2 years in sales and customer service with proven goal achievement
• Strong questioning skills to identify customer needs
• Experience building relationships and referring financial products
• Familiarity with digital banking tools
• Problem-solving aptitude
• Collaborative mindset with teammates and partners
• Self-motivated, confident, and effective multitasker
• Ability to work flexible hours, including weekends and evenings
• Compliance with SAFE Act requirements, including a successful background check and NMLS registration

Qualified candidates must complete a video interview assessment within 7 days of application. Please set aside 30-45 minutes, find a quiet space, and ensure your camera and microphone are functioning. This step helps fast-track your application to the hiring manager! 🎥📱

Preferred Skills & Experience

• 1 year cash handling experience

Work Schedule & Location

Location: Flushing, Queens

Hours per week: 40

Schedule: Varies based on branch needs, may include weekends and evenings

Compensation & Benefits

The salary range for this position is $28.75 – $35.38 per hour, based on skills and experience. We offer competitive pay plus full benefits, including:

• Medical, dental, and vision coverage
• Retirement plans
• Paid maternity/paternity leave
• Flexible work arrangements
• Educational reimbursement
• Wellness programs
• Paid time off policies exceeding legal requirements

For a detailed overview of our benefits, visit our benefits page.

Core Skills & Competencies

• Advising & Business Behavior
• Building Relationships & Customer Experience Management
• Effective Communication & Customer Training
• Consumer Banking & Loans
• Digital Banking & Technology Savvy
• Problem-Solving & Solution Selling
• Risk Assessment & Know Your Customer (KYC) Policy
• Valuing Diversity & Inclusion
• Wealth Management & Industry Insight

About Us

Equal Employment Opportunity

Citizens, its parent company, subsidiaries, and affiliates are committed to providing equal employment opportunities without regard to age, ethnicity, gender, disability, genetic information, or other protected status. We value diversity and inclusion in all aspects of employment.