Citizens Is Hiring A Citizens Banker Bilingual

Join Our Team as a Citizens Bank Customer Service Representative!

Embark on a rewarding career where you'll build lasting relationships, offer trusted financial advice, and make a real difference in customers' lives. Starting at $20/hour and up, this is an excellent opportunity to grow with a supportive organization. 🌟

About the Role

Citizens Bankers are the friendly faces of our branches, dedicating their time to understanding and assisting their customers with personalized financial solutions. If you're outgoing and enjoy connecting with people, this role is perfect for you!

What You'll Do

• Engage with customers to understand their financial goals and provide tailored recommendations.
• Assist with various banking needs, including spending, saving, borrowing, and investing.
• Introduce digital and mobile banking solutions, enhancing customer experience.
• Collaborate with specialists in Wealth Management, Mortgage, and Business Banking for complex needs.
• Make outbound calls to attract new customers and schedule financial checkups.
• Follow all financial policies, including cash handling and compliance with laws and regulations.

What You'll Get

• Meaningful Work & Relationships — Help customers achieve important financial milestones like buying a home or funding education, while sharing ideas with colleagues and leadership. 🏡📚
• Commitment to Community — Enjoy 4 hours of paid volunteer time annually, and have your donations to eligible charities matched up to $1,000 per year. 🤝
• Career Growth & Rewards — Receive opportunities for promotions, training, coaching, and diverse career paths aligned with your interests.
• Exceptional Benefits — Access comprehensive health coverage (medical, dental, vision), 401K with match, tuition assistance, mental health programs, student loan discounts, and more. 💼💙

Requirements & Qualifications

• High School diploma or GED required.
• At least 2 years of sales and customer service experience, with a track record of exceeding goals.
• Excellent communication skills to identify needs and build relationships.
• Experience in recommending products/services via in-person and phone interactions.
• Proficiency with digital technology to support business objectives.
• Strong problem-solving abilities and resourcefulness.
• Collaborative mindset to work effectively with teammates and partners.
• Self-motivated, confident, and capable of multitasking.
• Ability to work flexible hours, including weekends and evenings.
• Successful completion of pre-employment checks and obtaining NMLS identifier in accordance with the SAFE Act.
• Participation in a video interview assessment—prepare by setting aside 30-45 minutes, find a quiet space, and ensure your equipment is ready.

Preferred Skills & Experience

• Minimum 1 year of cash handling experience.

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Varies based on branch needs, including weekends and evenings.

Compensation & Equal Opportunity

Note: Salary ranges may be estimated by job boards; a recruiter will discuss accurate pay guidance during your application process.

Equal Employment Opportunity

Citizens Bank is committed to fostering an inclusive environment and is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, color, religion, gender, national origin, age, disability, or veteran status. 🌍✊