Lensa Is Hiring A Chat Specialist, Contact Centre - Remote - Bilingual

Join CIBC as a Bilingual Chat Specialist — Empowering Clients Through Exceptional Service 🌟

Lensa, the leading career site for job seekers in every career stage, is excited to partner with CIBC in recruiting passionate professionals. Apply today and be part of a relationship-oriented bank shaping the modern financial landscape!

About CIBC 💼

We’re building a relationship-focused bank for the digital age. At CIBC, your strengths and ambitions are embraced, empowering you to make a meaningful impact. Our team members are valued for who they are and what they contribute.

Learn more about us at CIBC.com.

What You’ll Be Doing 🛠️

You will join CIBC’s Chat & Social Media Contact Centre team as a Bilingual Chat Specialist. Your role is essential in supporting strategic objectives across various lines of business, including Telephone Banking & Credit Card Services. Your primary goal is to ensure an exceptional client experience through our online and mobile banking channels.

• Respond to customer inquiries, complaints, and troubleshooting requests
• Provide guidance and support to clients in both English and French

Role Details & Schedule 🗓️

The start date for this position is August 4th, 2025. Our contact centre operates:

• Monday to Friday: 7:00 am – Midnight
• Saturday & Sunday: 9:00 am – 6:00 pm

This is a full-time, shift-based role requiring flexibility during evenings, weekends, and holidays. We support remote work, with occasional on-site meetings as needed.

Remote Work & Agent@Home Program 🏡

We have launched the Agent@Home remote work program fostering a flexible, efficient work environment. All employees must meet program requirements and be able to attend the primary work location with two hours' notice.

Agent@Home Program Requirements ✅

• Work independently in a private, quiet space with a door
• Wired internet connection with minimum speeds of 15 Mbps download and 10 Mbps upload
• Satellite internet providers are prohibited due to service stability issues

How You’ll Succeed 🌟

• Client Service Skills: Support clients through written communication, managing accounts, and referring to the right contacts.
• Problem Solving: Ask questions, empathize, own issues, and collaborate to find solutions.
• Multitasking: Manage up to two chats simultaneously, resolving concerns efficiently.
• Communication: Demonstrate professional and clear written interactions.

Who You Are 🙋‍♂️🙋‍♀️

• Typing speed of at least 50 WPM
• Client-focused with a proactive approach to problem-solving
• Engaged with empathy, respecting diverse perspectives
• Goal-oriented, motivated to achieve excellence
• Values-driven: live and breathe trust, teamwork, and accountability
• Bilingual in French and English, supporting operations outside Quebec

What CIBC Offers 🎁

• Recognition through competitive compensation, banking benefits, wellbeing support, and employee programs
• Innovative spaces and tools to foster collaboration and create impactful solutions
• Opportunities for growth aligning with your strengths and ambitions

Important Information & Next Steps 📝

• CIBC promotes an inclusive environment and accommodates diverse abilities. Contact Mailbox.careers-carrieres@cibc.com for assistance.
• Legally authorized to work in the specified location with valid permits
• Applicants may complete skills assessments, including language and technical tests, to showcase their capabilities

Position Details 📌

• End Date: August 3, 2026
• Location: Quebec (Virtual)
• Employment Type: Regular
• Weekly Hours: 37.5
• Key Skills: Call Center, Customer Service, Teamwork

Join Us and Make a Difference 🌍

Every day, over 44,000 CIBC employees are helping clients achieve their financial goals. Be part of a team that values trust, teamwork, and accountability, and where your contributions truly matter!