The GEO Group, Inc. Is Hiring A Case Manager Immigration Bilingual

Compensation & Benefits Overview 💼

Full-time employees are offered a comprehensive and competitive benefits package designed to support you and your family.

Benefits Include:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health, Vision, and Dental Insurance
• Life and Disability Insurance
• Health Savings & Flexible Spending Accounts
• Tuition Reimbursement & Reduced Tuition Rates
• Employee Discount & Paid Training
• Employee Assistance Program
• Pet Insurance

⚠️ The benefits and compensation details are current as of this posting. The company reserves the right to modify this information at any time, with or without notice, in accordance with applicable law.

Equal Opportunity Statement ✨

We are an Equal Opportunity Employer committed to creating an inclusive environment for all applicants and employees.

Company Overview 📝

Founded in 2004, BI Incorporated manages the Intensive Supervision Appearance Program (ISAP) for the Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), and Enforcement and Removal Operations (ERO). ISAP is a critical component in immigration supervision, leveraging comprehensive case management and advanced supervision technology to achieve successful outcomes. We also partner with community organizations to meet the essential needs of participants, fostering growth and expansion of our services. 🚀

Qualifications & Requirements 🎯

Minimum Qualifications:

• Bachelor’s Degree required; preferred fields include Sociology, Psychology, Social Work, Criminal Justice.
• Minimum of two (2) years of customer service or case management experience; experience related to law, social work, detention, corrections, or multicultural client interaction is preferred.
• Bilingual in English/Spanish required.
• Valid driver’s license and ability to safely operate a vehicle for home visits.
• U.S. citizenship required.
• Residency in the U.S. for at least 3 of the last 5 years (including military service and studying abroad).

Skills & Abilities:

• Effective verbal and written communication with diverse stakeholders.
• Ability to interpret and articulate rules, instructions, and reports.
• Sound judgment and even temperament to handle stressful situations calmly.
• Skills in tactful public interaction and conflict de-escalation.
• Attention to detail, problem-solving skills, and cultural sensitivity.
• Foundational knowledge of immigration laws, regulations, and procedures.
• Proficiency in basic computer operations and software.
• Ability to interpret electronic monitoring data and maintain detailed case records.

Working Conditions 🚶‍♂️

• Primarily an office environment with some local travel required.
• Use of standard office equipment – copier, computer, phone, fax.
• Physical activities include bending, stooping, and installing electronic monitoring devices.
• Ability to stand, walk, sit, climb stairs, and perform vehicle entries during home visits.

Job Responsibilities & Tasks 🛠️

Overview:

Provide case management for ISAP participants, from entry to release, following policies set by DHS.

Key Duties & Responsibilities:

• Develop, implement, review, and update individual case management and service plans in accordance with regulation standards.
• Conduct face-to-face meetings with participants and maintain accurate, confidential case records.
• Perform intake interviews and orientations within contractual timelines.
• Install and monitor electronic monitoring devices on participants.
• Assist participants in obtaining travel documents and maintain logs.
• Assess English language proficiency and coordinate translation services, including emergency interpretation.
• Connect participants with community resources such as healthcare, legal aid, transportation, and social services.
• Supervise participants during office visits and manage schedules for legal and counseling appointments.
• Review and update service plans, conduct risk/needs assessments, and compile progress reports.
• Report violations promptly and verify participant residence through home visits.
• Provide emergency counseling when needed and foster relationships with community translation resources.
• Perform other duties as assigned to support program success.