The GEO Group Is Hiring A Case Manager Immigration Bilingual

Exciting Opportunity: Join Our Team as a Case Management Specialist! 🚀

Discover a rewarding career with comprehensive benefits, meaningful responsibilities, and a positive work environment dedicated to making a difference.

🌟 Benefits Information

Full-time employees will enjoy a competitive benefits package designed to support you and your family:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

*The information provided is accurate as of the posting date and is subject to change according to company policy and law.*

🤝 Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.

📋 Overview

Since 2004, BI Incorporated has been operating ISAP for the Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), and Enforcement and Removal Operations (ERO). ISAP plays a vital role in supervising individuals in immigration proceedings, combining effective case management with proven supervision technology. We collaborate with community-based partners to fulfill participants' basic needs, and our programs continue to grow due to successful outcomes, serving increasing numbers of participants.

🎓 Qualifications

Minimum Requirements

• Bachelor’s Degree required; preferred fields include Sociology, Psychology, Social Work, Criminal Justice or related disciplines.
• At least two (2) years of customer service or case management experience required; experience in law, social work, detention, corrections, or multicultural services preferred.
• Bilingual English/Spanish required.
• Valid driver’s license and ability to safely perform home visits.
• Ability to pass a federal background check and obtain suitability approval.
• United States citizenship required.
• Residency in the US for 3 of the last 5 years, including military service or studying abroad.
• Strong communication skills—verbal and written—able to interpret rules and prepare reports.
• Sound judgment, even temperament, and ability to handle stressful situations tactfully.
• Attention to detail and problem-solving skills.
• Basic knowledge of immigration laws and procedures.
• Proficiency in computer skills, including data entry and electronic monitoring interpretation.
• Good typing skills to maintain accurate case records.

Working Conditions

• Standard office environment with some local travel required.
• Use of office equipment such as photocopiers, computers, telephones, and fax machines.
• Physical tasks include bending, stooping, and hands-on installation of electronic monitoring devices.
• Ability to stand, sit, walk, climb stairs, and perform home visits multiple times daily.

🔍 Responsibilities

Summary

Manage the casework of ISAP participants from intake to release, ensuring adherence to DHS policies and procedures.

Primary Duties and Responsibilities

• Develop, implement, review, and update individualized case management and service plans in compliance with regulations.
• Maintain accurate, confidential case records from entry to discharge.
• Conduct intake interviews and orientation sessions.
• Install and monitor electronic monitoring equipment.
• Assist participants in acquiring travel documents and maintain related logs.
• Assess English proficiency and coordinate translation services as needed.
• Connect participants with community resources covering transportation, medical care, housing, legal, and social services.
• Supervise participants during office visits and establish schedules for legal and cultural orientation sessions.
• Review progress, conduct risk assessments, and prepare progress reports regularly.
• Report program violations promptly and conduct home visits to verify residences.
• Provide emergency counseling if required.
• Maintain relationships with community translation resources including NGOs, volunteers, and educational institutions.
• Perform other related duties as assigned.