Felton Institute Is Hiring A Case Manager

Join Our Team as a Bilingual Case Manager (Spanish) 🌟

Are you passionate about supporting families and making a positive impact in the community? We are seeking a dedicated Bilingual Case Manager to work with families enrolled in our Young Family Resource Center, providing advocacy, resources, and personalized support. If you enjoy working with diverse populations and want to contribute to meaningful social services, this opportunity is for you!

About Felton Institute 🏢

Felton Institute responds to community needs by offering innovative, evidence-informed social programs that transform lives. With over 50 programs, we address mental health, homelessness, early care, education, justice system impacts, transitional age youth, and aging adults. Our approach combines scientific research with cultural sensitivity and a strong commitment to the communities we serve. We provide a dynamic and supportive work environment fostering professional development at every stage of your career.

Division Overview 🌱

The Children, Youth, Family, and Transitional Age Youth division offers comprehensive early care, education, family support, and mental health services across San Francisco to more than 400 families. Using a two-generation approach rooted in the Strengthening Families Framework, we focus on five key protective factors: parental resilience, social connections, parenting and child development knowledge, concrete support, and social-emotional development in children.

Family Support Services 🧸

Our Family Resource Centers (FRC) provide wraparound services to support young parents and families citywide. Our inclusive centers serve all cultural backgrounds and family types. Key programs include:

• Intensive care management
• Support groups promoting parent leadership and family health
• Workshops on child development, health, wellness, and family engagement
• Community events
• Curriculum-based parenting workshops (e.g., STEP, PIPE, Abriendo Puertas)
• Parent advocacy, mental health support, and counseling
• Economic empowerment programs, fatherhood initiatives, GED prep, educational support, and help with benefits like CalFresh and housing

Position Overview: Bilingual Case Manager 🎯

The Bilingual Case Manager will work directly with families at our Young Family Resource Center, providing care coordination, advocacy, and resource linkage to support their well-being. Responsibilities include conducting assessments, developing individualized care plans, maintaining case records, and participating in team and network activities.

Key Responsibilities 📝

• Manage up to 50 ECE families or young pregnant/parenting teens
• Complete initial and bi-annual assessments, including care planning
• Document service delivery in Salesforce and maintain physical case files
• Develop and monitor individualized service plans, updating quarterly
• Provide intensive, wrap-around case management and referrals
• Assess physical and mental health needs to tailor care plans
• Connect families with healthcare, social services, and benefits
• Offer counseling, resource information, and interventions as needed
• Maintain regular contact through office visits, calls, and home visits (virtual included)
• Track client progress, adjust plans as necessary, and complete case documentation
• Support mental health and crisis interventions within the team
• Conduct outreach via presentations, flyers, and social media platforms
• Ensure program compliance with funder and contractual requirements
• Represent the Family Support team in community meetings and partnerships

Minimum Qualifications ✅

• At least 3 years of case management or treatment experience with high-need individuals or families
• Bachelor’s Degree in Social Work or related field
• Fluent in Spanish and English, both verbal and written
• Compassionate with excellent interpersonal skills
• Motivational approach to encourage client engagement
• Strong communication skills to maintain detailed case records
• Critical thinking and problem-solving abilities
• Organizational skills to manage multiple cases effectively
• Proficient in Microsoft Word, Excel, and Access
• Ability to handle confidential information professionally
• Team-oriented attitude with a welcoming demeanor

Additional Details 📋

• Reports to: Senior Director
• Job Type: Full-Time
• Work Schedule: Onsite
• FLSA Status: Exempt
• Salary Range: $52,000 - $55,000 annually (DOE)

Application Process 🚀

Interested candidates should apply through our career page or email their resumes directly to jobs@felton.org.

Note: Job responsibilities are subject to change based on program needs.