Mecklenburg County Is Hiring A Case Coordinator Bilingual

Follow your calling, Find your career 🌟

Join the Children’s Developmental Services Agency (CDSA) in Mecklenburg County and make a meaningful impact in early childhood development. Explore a rewarding career dedicated to supporting children and families with a role that combines compassion, expertise, and community impact.

Position Overview

Salary Range: $43,084 - $56,547.75

This is an exempt ( salaried ) position. Pay rates are determined based on education, skills, experience level, and internal equity considerations, including salary history and job market requirements.

Note: This role is on-site 5 days a week.

About Us 🌍

At Mecklenburg County, you'll have the opportunity to build a unique and fulfilling career supported by an inclusive culture and cutting-edge technology. We value your unique perspective and voice to help enhance Mecklenburg County Public Health. Join us to create an exceptional experience for yourself and work toward a healthier world for all.

As part of our team, you'll become a subject matter expert in public health—an essential science dedicated to protecting and improving community health through promoting healthy lifestyles, disease prevention, and infectious disease response.

Our vision is to "Ensure the health and safety of our diverse and changing community today and for future generations."

Position Specific Information

About the Division of Child and Family Well-Being 🧸

The NC DHHS Division of Child and Family Well-Being (DCFW) champions whole child and family health, aiming to ensure children grow up safe, healthy, and thriving within nurturing communities. DCFW collaborates with divisions like Public Health, Mental Health, and Social Services to maximize service outcomes, including nutrition programs (SNAP, WIC, Child and Adult Care Food Program), behavioral health services, and early intervention initiatives.

The North Carolina Early Intervention Section (NCEI), part of DCFW, leads the Infant-Toddler Program (ITP)—offering vital supports for families and children aged birth to three with developmental delays or at risk. This critical period provides a unique opportunity to positively influence a child's growth and learning. Numerous CDSAs across NC partner with local providers to support family success.

Position Summary 🎯

The Case Coordinator plays a key role in providing professional case management services for the infant-toddler program. As Mecklenburg County’s local agency for Early Intervention, CDSA helps families foster children's development during these formative years. Under supervision, the coordinator contributes to treatment planning and develops person-centered plans tailored to each family's needs.

Essential Functions 📝

• Review cases and provide supporting documentation for clients receiving financial assistance
• Interview and screen potential clients; review mental health/substance abuse history; consult with relevant individuals; coordinate discharge planning
• Evaluate clients' immediate circumstances, including environmental factors and available services, to develop effective service plans
• Prepare reports related to client progress and ensure compliance with state policies and procedures
• Foster inter-agency collaborations; research additional services or programs for clients
• Coordinate new referrals and eligibility assessments for children aged birth to three in the NC Infant-Toddler Program
• Develop and implement Individualized Family Service Plans (IFSPs) with families to address their concerns, needs, and priorities
• Link and coordinate services to meet family and child needs
• Maintain confidentiality and parental rights according to procedural safeguards
• Maintain and review client progress notes via computerized charts
• Monitor client progress through home visits, community visits, or phone contacts
• Assist families in resolving concerns related to community resources, treatment, or social issues—supporting coping with mental health challenges
• Potentially staff shelters during disaster events

Minimum Qualifications 🔑

• Experience: Minimum of two years in applied settings such as developmental disabilities, mental health, early childhood, or related health conditions
• Education: Bachelor's degree in a human services-related field
• Combination of relevant education and experience may be accepted

Licenses & Certifications ✅

• Possession or eligibility for the NC Infant and Toddler Specialist Credential (preferred)
• Valid North Carolina or South Carolina Driver's License
• County Driving Privileges required
• Annual Motor Vehicle Record (MVR) check is mandatory

Preferred Qualifications 🌟

• Spanish language skills are highly preferred

Knowledge, Skills & Abilities 🧠

Knowledge of

• Child development (typical & atypical)
• Early intervention strategies
• Testing procedures, scoring, and interpretation
• Diagnoses and their effects
• Multidisciplinary assessment and treatment approaches
• Integrating family needs into service plans
• Culturally relevant services in diverse environments
• Applicable policies, procedures, and mandates
• Health, behavioral health, and developmental issues

Skills

• Providing excellent customer service
• Coordinating multidisciplinary services
• Developing and implementing service plans
• Utilizing computer software, including Microsoft Office
• Interpreting laws, policies, and procedures
• Preparing detailed reports and documentation
• Assessing consumer needs and progress

Abilities

• Building Trust: Interacting confidently to foster trust
• Care Management: Linking and monitoring supports
• Collaboration: Working effectively with others
• Communication: Clear, engaging information sharing
• Engagement Readiness: Committing dedicated effort to organizational goals
• Managing Work: Efficient time and resource management
• Planning & Organizing: Setting clear actions for productivity
• Safety Intervention: Recognizing and addressing safety hazards and crisis conditions

Computer Skills 💻

Proficiency in various computer applications, including the Microsoft Office Suite, is required.

Additional Information

Reasonable Accommodations 🧩

To succeed in this role, individuals must be able to perform essential functions with or without accommodations. We support equitable employment opportunities and will provide reasonable accommodations to qualified individuals with disabilities.

Disclaimer 🔖

This description is not exhaustive. Additional duties may be assigned as needed, and Mecklenburg County reserves the right to revise the job description at any time. Designated roles may require assistance during emergencies or disasters.