Lingraphica Is Hiring A Care Partner Success Specialist - Bilingual English/Spanish (Remote)

Join Lingraphica as a Care Partner Success Specialist! 🚀

Make a meaningful impact by supporting individuals on their communication journey with a dynamic, mission-driven team dedicated to enhancing lives through innovative speech-generating solutions.

Company Overview

Lingraphica is a mission-driven organization committed to improving communication, speech, and quality of life for people with communication impairments. We seek passionate candidates who thrive in fast-paced, goal-oriented environments and share our dedication to helping others communicate effectively.

Job Description

Purpose 🎯

The Care Partner Success Specialist (CPSS) plays a pivotal role in Lingraphica’s Clinical Sales process by building trusted relationships with care partners—family, friends, or professional caregivers—who support individuals using our AAC devices. The CPSS ensures these care partners are well-informed, engaged, and equipped throughout the trial and sales journeys, providing device training, facilitating communication with internal teams, and offering tailored support and education. This role demands excellent organization, adaptability, attention to detail, and a genuine passion for helping others.

Essential Duties & Responsibilities 📋

• 🤝 Serve as the care partner’s advocate and primary contact during the sales process
• 💬 Build strong, trusting relationships through timely, empathetic communication via phone, text, and email from intake through sale
• 👂 Actively listen to care partner needs and match them with suitable Lingraphica device features and services
• 🛠️ Schedule and deliver customized training sessions tailored to individual needs and communication styles
• ⚠️ Identify potential risks to deals (low buy-in, confusion, tech discomfort) and apply strategies to reduce objections
• 🔄 Keep care partners informed and engaged with proactive updates, check-ins, and education
• 📝 Assist care partners with navigating paperwork, trial steps, medical and financial questions, connecting with internal experts as needed
• 📄 Obtain necessary documentation to meet trial and insurance requirements
• 🔍 Review deal notes and internal comments before outreach to ensure timely, accurate communication
• 🗃️ Maintain accurate documentation of all interactions in HubSpot CRM
• 📊 Track training volume, engagement, and outcomes to support team strategy
• 🧠 Stay updated on device features and enhancements to confidently educate customers
• 🤝 Collaborate with Clinical Consultants and internal teams to deliver a seamless care partner experience
• 🔄 Follow established processes and adapt to workflow changes
• 🔍 Participate in audits, trainings, and feedback to continually improve team performance and service quality
• ✨ Other duties as assigned

Qualifications 📚

Knowledge, Skills & Abilities

• ❤️ Strong empathy and customer-focused mindset
• 👂 Active listening and creative problem-solving skills
• 🌟 Ability to deliver exceptional customer experience
• 📝 Detail-oriented with excellent documentation skills
• 🗣️ Strong communication in both external and internal channels (email, text, calls)
• 🚀 Growth mindset and openness to feedback
• 😊 Calm, professional demeanor when assisting customers
• ⚡ Adaptability to changing workflows and priorities
• 📅 Strong organizational skills with the ability to manage multiple priorities
• 🖥️ Comfortable presenting technology to users with varied skill levels
• 🤝 Collaborative team player with responsiveness to internal instructions
• ⚙️ Independent worker thriving in a feedback-driven environment
• 📈 Analytical, metrics-driven work approach

Education & Experience

• Bachelor’s degree preferred; equivalent experience accepted
• 2+ years in customer service required
• Proficiency in English and Spanish (strong written and verbal skills) required
• Experience in sales, engagement, or relationship management strongly preferred
• Healthcare industry experience preferred
• Proficiency with HubSpot, Office 365, Zoom preferred

Additional Information

Work Environment & Physical Demands 🖥️

The role is primarily remote, requiring a safe, productive workspace with reliable internet. Ability to operate a computer with or without accommodations is necessary.

Schedule 📅

Monday - Friday, 40 hours/week. Flexibility to accommodate Pacific or Central Time Zone schedules is highly desirable.

Travel ✈️

Travel to Lingraphica’s headquarters and within the continental U.S. for company meetings, conferences, or local customer appointments may occur 2-3 times per year.

Accommodations 🛠️

Reasonable accommodations can be provided to support essential functions and physical demands.

Compensation & Benefits 💰

We value fair, transparent pay and comprehensive benefits:

• Starting salary: $59,400 - $64,000/year + $3,000 bilingual differential
• Paid Time Off, Holidays, and Family Leave
• 401(k) retirement plan with contribution options
• Medical, Dental, and Vision insurance with FSA, HSA, & Dependent Care
• Employer-paid Life Insurance
• Voluntary benefits: Disability, Critical Illness, Hospital Indemnity, and AD&D insurance
• Stipends for health/wellness, home office setup, and professional development
• Annual bonus, merit increases, and Flex Fridays
• Discounts on travel, entertainment, and various insurances

Learn More 🌐

Visit www.lingraphica.com to discover more about our mission and offerings. To explore our benefits, click here.

Lingraphica participates in E-Verify and will verify employment eligibility via Form I-9, ensuring compliance with federal regulations.