Advance Care Alliance New York Is Hiring A Care Manager Bilingual

Join Our Team as a Care Manager 🩺

Make a meaningful difference in the lives of individuals with intellectual and developmental disabilities through compassionate, person-centered care management.

Position Summary

The Care Manager provides essential services within the Care Management programs, including Health Home Care Comprehensive Care Management, HCBS Basic Plan Support, and State Paid Care Management services. This role may also support Willowbrook Class Members.

The core responsibility of the Care Manager is to oversee and coordinate access to services for people with intellectual and developmental disabilities. They work collaboratively with members, their families, representatives, and providers to develop, implement, and monitor an integrated, person-centered Life Plan based on comprehensive assessments.

The Care & Advocacy Role

The Life Plan serves as the foundation for service delivery, pinpointing services that address medical needs, behavioral health, community supports, and social services. A key aspect of this position is to advocate for members, ensuring they access necessary services to achieve their goals and lead meaningful, healthy lives.

About ACA/NY

ACA/NY is a 501(c)(3) non-profit organization and a designated Care Coordination Organization/Health Home (CCO/HH) by New York State. Dedicated to supporting individuals with Intellectual and Developmental Disabilities, ACA/NY serves over 25,000 people across New York City, Long Island, and the Lower Hudson Valley, providing comprehensive care management and coordination services.

Core Duties & Responsibilities

• Deliver person-centered care management services in compliance with regulatory standards and agency policies.
• Complete comprehensive assessments and reassessments for members.
• Identify gaps in service provision and make appropriate referrals. Advocate on behalf of members to help them achieve their goals.
• Develop, implement, and monitor Life Plans within specified timeframes, guiding an interdisciplinary team with the member at the center.
• Address conflicts or disagreements within the planning process, working with the team to resolve issues promptly.
• Ensure all service documentation and billing requirements are completed accurately and timely.
• Maintain member eligibility for care management through annual Level of Care (Re)Determinations and ensuring OPWDD eligibility, including enrollment in HCBS waivers.
• Access and maintain member benefits such as Medicaid, Social Security, and SNAP.
• Ensure current consent forms are on record, updating as necessary.
• Coordinate access to medical, behavioral health, and specialized services with ongoing communication and follow-up.
• Identify and arrange preventative and health promotion services.
• Manage transitional care, including discharge planning and transitions within healthcare or residential settings.
• Utilize health information technology, such as electronic health records and telehealth services, to support care delivery.
• Participate in team meetings, trainings, and supervisions as scheduled.
• Travel within the service areas to meet members and providers, ensuring needs are met.
• Follow all incident reporting protocols to safeguard members' safety.
• Maintain confidentiality and adhere to privacy standards at all times.

Qualifications & Requirements

While specifics are not included here, successful candidates will demonstrate strong interpersonal skills, a compassionate approach, and ability to work collaboratively across teams and communities.