Triangle Community Center Is Hiring A Care Coordinator

Join a dedicated care team at Triangle Community Center to support LGBTQIA+ individuals in navigating essential systems with dignity and empowerment. 🌈✨

Position Overview

The Care Coordinator is a vital member of TCC’s care coordination team, providing direct, compassionate support to LGBTQIA+ clients in areas such as mental health, housing, healthcare, and basic needs. This role emphasizes relationship-building, advocacy, and practical problem solving to ensure every client is met with respect, affirmation, and a clear path forward.

The Care Coordinator collaborates closely with clients, staff, and community partners to deliver responsive, trauma-informed, and client-centered care. This position is instrumental in advancing TCC’s mission to ensure that LGBTQIA+ individuals have access to the resources needed to thrive and succeed. 🌟

Areas of Responsibility

🔹 Direct Client Support and Case Management

• Provide individualized care coordination, including intake, assessment, goal setting, and ongoing follow-up
• Develop and implement client-centered service plans that reflect each individual's needs, strengths, and priorities
• Support clients in accessing mental health, housing, healthcare, and basic needs services
• Maintain consistent, trust-based communication to foster engagement and continuity of care
• Respond to urgent needs with calmness, resilience, and solutions-focused approaches

🔹 Resource Navigation and Advocacy

• Connect clients with local and regional service providers, ensuring warm handoffs when possible
• Advocate for equitable and affirming access across systems, especially for clients facing systemic barriers
• Stay informed about community resources and their eligibility criteria
• Guide clients through complex systems like benefits, healthcare, and housing processes

🔹 Documentation, Data, and Coordination

• Maintain accurate, timely, and compliant case documentation
• Track client outcomes, referrals, and service utilization for program evaluation
• Collaborate with internal teams to provide holistic and coordinated care
• Support data-driven decision-making and continuous improvement initiatives

🔹 Community Engagement and Organizational Support

• Assist with outreach efforts to promote awareness and accessibility of services, including tabling and community events
• Participate in TCC’s annual Pride in the Park, supporting planning and execution as needed
• Attend occasional evening and weekend events; additional hours are eligible for compensatory time
• Represent TCC positively within community spaces, embodying its mission and values

Who You Are

• Client-Centered and Trauma-Informed: You approach your work with deep respect, recognizing the importance of trust, affirmation, and understanding trauma's impact in care relationships.
• Relational and Communicative: You excel at building authentic connections, listening deeply, and translating complex systems into manageable steps.
• Resourceful and Solutions-Oriented: You stay motivated when facing barriers, advocating and exploring alternative pathways to support clients.
• Organized and Accountable: You manage your work with attention to detail, timely follow-up, and a focus on quality care.
• Equity-Focused and Culturally Competent: You are committed to inclusion, actively reflecting on your own identities, and ensuring services are accessible, affirming, and responsive to intersecting marginalized communities.

Qualifications

• Bilingual in English and Spanish preferred
• Bachelor’s degree in social work, counseling, public health, or related fields (or equivalent experience)
• 1-3+ years of experience in case management, care coordination, or social services
• Experience working with LGBTQIA+ communities
• Strong commitment to TCC’s mission and values

Equal Opportunity Employer 🌍

Triangle Community Center is proud to be an equal-opportunity employer. We strongly encourage applications from individuals of all backgrounds, identities, and lived experiences. We do not discriminate based on race, color, national origin, gender, sexual orientation, age, disability, or any other status protected by law.

We are especially dedicated to building a diverse team that reflects the communities we serve. Individuals who are Black, Indigenous, People of Color, LGBTQIA+, immigrants, persons with disabilities, and other marginalized groups are encouraged to apply. 🤝✨