Lensa Is Hiring A Call Center Specialist - Remote - Part-Time (17hrs/wk) - Bilingual REQUIRED (Spanish/English) - $21/hr

Lensa is the leading career site for job seekers at every stage of their career. Our client, Moses/Weitzman Health System, is seeking dedicated professionals. Apply via Lensa today! 🚀

Job Description Summary

Position: Call Center Specialist

The Call Center Specialist is responsible for delivering consistent, high-quality customer service to both internal staff and external patients. This role involves actively managing each call by taking ownership to enhance the customer experience and foster relationships. The specialist will listen attentively to patient requests and respond appropriately, including scheduling appointments, transmitting messages electronically to the clinical team, and answering medication refill questions. Exemplifying the highest level of customer service with a focus on efficiency and quality is essential.

Key responsibilities include:

• Proficient data entry skills and knowledge of insurance billing
• Maintaining confidentiality at all times
• Striving to maintain and improve job-specific competencies
• Performing other duties as assigned

Compensation and Hours 💼

• Current pay rate: $21.00 per hour
• This is a part-time position
• Full-time training is required
• Hours are scheduled in Eastern Standard Time

Qualifications

Required Skills and Education

• Bilingual proficiency in English & Spanish
• Associate's Degree OR Medical Assistant Certification + 1 year of experience
• Experience in a call center or busy phone system environment
• Experience with electronic appointment scheduling
• Strong customer service skills
• Excellent verbal communication abilities
• Proven multi-tasking capability
• Problem-solving and critical thinking skills are a plus
• Remote workers must reside and work within the United States (excluding certain territories)
• Reliable, high-speed internet access is mandatory for remote work

This position is available for remote work 🏡

Organization Overview

The Moses/Weitzman Health System (MWHS) is a global leader committed to addressing challenges faced by organizations serving impoverished and diverse populations. It focuses on education, research, and process improvements supporting safety net providers. MWHS provides primary care to over 150,000 patients in Connecticut and extends specialty care to more than 2.5 million individuals nationwide.

The organization is a national accrediting body for training advanced practice providers and offers accredited education for Medical Assistants across multiple states. As an incubator for innovative solutions in social justice, environmental issues, and social determinants of health, MWHS tackles challenges faced by underserved communities through initiatives led by renowned experts.

Named in honor of Lillian Reba Moses (1924-2012) and Gerard (Gerry) Weitzman (1938-1999), whose legacies include a dedication to justice and equitable healthcare, MWHS aims to forge a progressive future in primary care.

Time Type ⏰

This is a part-time position.

Equal Opportunity Employment 🌍

MWHS provides equal employment opportunities and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any protected characteristic under federal, state, or local laws.