Lensa Is Hiring A Call Center Specialist

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🔍 Job Opportunity: Call Center Specialist

Job Description

The Call Center Specialist plays a vital role in delivering consistent, quality customer service to both internal colleagues and external patients. This role involves actively managing each call by taking ownership, enhancing the customer experience, and building lasting relationships. Responsibilities include:

• Listening to patient requests and responding appropriately
• Scheduling appointments and transmitting messages electronically to the clinical team
• Answering queries regarding medication refills

The ideal candidate will exemplify excellent customer service with a focus on efficiency and quality. Key skills include proficient data entry, knowledge of insurance billing, and maintaining confidentiality, alongside a commitment to continuous improvement and performing other duties as assigned.

💼 Compensation & Hours

• Pay Rate: $21.00 per hour
• Position: Full-time (40 hours/week)
• Schedule: Hours may include evenings and weekends
• Training: Mandatory, full-time, Monday to Friday, 8:30am - 5:00pm Eastern Time for the first 3 weeks
• Work Hours: In Eastern Standard Time

🎓 Qualifications

Required Skills and Education:

• Bilingual in English & Spanish (Required)
• Associate's Degree
• Experience in a Call Center or busy phone environment
• Electronic appointment scheduling experience
• Strong customer service skills
• Excellent verbal communication skills
• Ability to multi-task effectively
• Problem solving and critical thinking skills (a plus)
• Remote candidates must reside and work within the United States (Territories excluded)
• Reliable, high-speed internet access

This role is available for remote work.

🏥 Organization Overview

Community Health Center, Inc. (CHC) is a leading provider of primary medical, dental, and behavioral health services with offices in Connecticut, Colorado, and California. Known for innovative practices and research, CHC operates over 500,000 annual patient visits through primary care hubs and community clinics. It employs hundreds of health professionals dedicated to practice, teaching, and research. The Weitzman Institute within CHC focuses on research and practice transformation, recognized nationally for its work on health outcomes for vulnerable populations.

In addition, CHC has established several subsidiaries, including:

• The National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC)
• The National Institute for Medical Assistant Advancement (NIMAA)
• ConferMed

⏰ Job Details

This is a full-time position.

⚖️ Equal Opportunity Statement

CHC provides equal employment opportunities to all employees and applicants, prohibiting discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under federal, state, or local laws.

📧 Questions?

If you have questions about this posting, please contact support@lensa.com.