EPIC Health System LLC Is Hiring A Call Center Specialist

Join EPIC Health as a Polish Speaking Call Center Specialist – Be the First Voice in Patient Care! 🎧🌟

Become a vital part of a healthcare team dedicated to compassionate and efficient patient interactions, making a positive difference from the very first call.

Position Overview

• Job Title: Call Center Specialist - Polish Speaking
• Location: Southfield, Michigan (On-site)
• Employment Type: Full-Time

About EPIC Health

At EPIC Health, every patient interaction is an opportunity to provide outstanding service. We believe exceptional care starts with exceptional communication, and we’re looking for passionate professionals to lead the way.

Your Role as a Polish Speaking Call Center Specialist

You will be the first point of contact for our patients, setting the tone for their healthcare experience. If you thrive in a fast-paced environment and are dedicated to helping others, this is the perfect role for you!

What You’ll Do 🚀

Be the Voice and Advocate for Our Patients

• Serve as the primary phone contact for patients across multiple clinics.
• Provide empathetic, professional, and solution-focused support.
• Manage high call volumes while maintaining accuracy and quality.
• De-escalate concerns, ensuring patients feel heard, valued, and supported.

Appointment Scheduling & Care Coordination

• Schedule, reschedule, and confirm patient appointments efficiently.
• Provide clear instructions regarding visits, documentation, and next steps.
• Coordinate communication among providers, clinics, pharmacies, and partners.
• Support pre- and post-visit workflows, including reminders and follow-ups.

Patient Records & Documentation

• Accurately update patient information in Electronic Health Record (EHR) systems.
• Maintain strict adherence to HIPAA and confidentiality standards.
• Document all interactions thoroughly and clearly.

Remove Barriers & Improve Access

• Identify and address care barriers like scheduling conflicts and access issues.
• Guide patients to appropriate services and resources.
• Explain services and processes with clarity to support patients effectively.

Service Excellence & Performance

• Deliver high-quality patient experiences on every call.
• Meet performance metrics such as call volume, response time, and satisfaction scores.
• Collaborate with team members to improve workflows and reduce delays.
• Participate in ongoing training and improvement initiatives.

Qualifications & Skills 🌟

Required

• High school diploma or GED
• Minimum of 2 years in a high-volume call center or customer service role (healthcare, banking, hospitality, retail preferred)
• Bilingual in English and Polish
• Strong verbal communication and professional phone presence
• Excellent interpersonal skills and trust-building ability
• Strong organizational and multitasking skills
• Comfortable with technology and EHR systems (training provided)
• Ability to thrive in a fast-paced, team-oriented environment

Preferred

• Experience in healthcare call centers or medical offices
• Knowledge of appointment scheduling and patient coordination
• Experience handling escalated or difficult calls
• Familiarity with EHR systems

Why Join EPIC Health? ❤️

We are redefining healthcare through compassion, accessibility, and comprehensive care. As part of our team, you’ll play a crucial role in enhancing patient access and support from their very first interaction.

EPIC Health values teamwork, accountability, and growth, offering you a meaningful career where your work truly impacts lives.

What We Offer 🎁

• Competitive compensation
• Comprehensive benefits (Medical, Dental, Vision)
• Short- and Long-Term Disability, Life & AD&D Insurance
• 401(k) Retirement Plan
• Paid Time Off, Holidays, Vacation, Personal, and Sick Leave
• Professional and personal development opportunities
• Employee recognition and assistance programs
• Supportive, high-performance team environment

Ready to Make a Difference? 🚀

If you're passionate about delivering exceptional service and guiding patients through their healthcare journey, we want to hear from you! Apply today and grow with EPIC Health.