EPIC Health System LLC Is Hiring A Call Center Specialist

Join Our Team as a Polish-Speaking Call Center Specialist – On-site in Southfield, MI

EPIC Health is looking for a dedicated Call Center Specialist who speaks Polish to be the friendly voice guiding our patients through their healthcare experience. Come make a difference where every interaction counts! 🌟

Be the Voice of Patient Care at EPIC Health

At EPIC Health, we believe that exceptional patient care starts with outstanding service. As a Polish-speaking Call Center Specialist, you will be the first point of contact, setting the tone for a positive healthcare journey. This role is perfect for a customer service professional who thrives in a fast-paced environment and genuinely cares about helping others.

Your empathetic support, clear communication, and problem-solving skills will ensure each patient feels valued, heard, and supported. 💙

What You’ll Do

Be the Voice and Advocate for Our Patients

• Serve as the primary phone contact for patients across multiple clinic locations 📞
• Provide compassionate, professional, and solution-focused support
• Manage high call volumes while maintaining accuracy and quality
• De-escalate concerns, ensuring patients feel heard and supported

Appointment Scheduling & Care Coordination

• Schedule, reschedule, and confirm appointments efficiently
• Guide patients with clear instructions regarding visits, documentation, and next steps
• Coordinate communications among providers, clinics, pharmacies, and external partners
• Support pre- and post-visit workflows including reminders and follow-ups

Patient Records & Documentation

• Accurately update patient information in EHR systems 🗂️
• Maintain confidentiality in accordance with HIPAA standards
• Thoroughly document all patient interactions

Remove Barriers & Improve Access

• Identify and address access challenges like scheduling conflicts
• Guide patients to appropriate services or resources
• Explain services and processes clearly to patients

Service Excellence & Performance

• Deliver a high-quality patient experience on every call 😊
• Meet performance metrics such as call volume, response time, and patient satisfaction
• Collaborate with teams to streamline workflows and reduce delays
• Engage in ongoing training and improvement initiatives

What You Bring

Required Qualifications

• High school diploma or GED
• At least 2 years of experience in a high-volume call center or customer service (healthcare, banking, hospitality, retail)
• Bilingual in English and Polish 🗣️
• Strong verbal communication and professional phone presence
• Excellent interpersonal skills to build trust quickly
• Organizational and multitasking capabilities
• Comfortable with technology, including EHR systems (training provided)
• Ability to thrive in a fast-paced, team-oriented environment

Preferred Qualifications

• Experience in healthcare call centers or medical office settings
• Experience with appointment scheduling and patient coordination
• Familiarity with EHR systems
• Handling escalated calls or challenging situations

Why Join EPIC Health? 🌍

At EPIC Health, we’re transforming healthcare delivery with compassion, accessibility, and comprehensive care. We see service as a culture, not just a department. As a Call Center Specialist, you’ll directly impact patients’ lives by ensuring they feel supported from their very first interaction. 💪

Join a mission-driven organization that values teamwork, accountability, and growth, where your work truly makes a difference.

What We Offer

• Competitive compensation 💰
• Comprehensive benefits including Medical, Dental, and Vision
• Short- and Long-Term Disability, Life & AD&D Insurance
• 401(k) retirement plan
• Paid Time Off, Holidays, Vacation, Personal, and Sick Leave
• Opportunities for professional and personal development 🎓
• Employee recognition and assistance programs
• A supportive, high-performance team environment

Ready to Make an Impact? 🚀

If you’re passionate about providing exceptional service and want to be the guiding voice for patients’ healthcare journeys, we want to hear from you!

Apply today and grow with EPIC Health! 🎉