Vibrant Pittsburgh Is Hiring A Call Center Rep Bilingual

Join Our Team as a Bilingual Card Services Customer Service Associate at Dollar Bank! 🌟

Enhance your career by providing exceptional customer service in a dynamic banking environment, supporting clients with their credit and debit card needs. No prior job-specific experience required—just your enthusiasm and commitment!

Location & Employment Details 🏢

• Location: 2700 Liberty Ave, Pittsburgh, PA 15222
• Employment Type: Full-time, Onsite
• Experience: No job-specific experience required

Company & Website 🌐

Learn more about us at Dollar Bank.

Role Overview 🎯

The Bilingual Card Services Customer Service Associate is key in assisting customers with inquiries related to fraud, lost or stolen cards, travel notifications, credit card payments, and debit/ATM disputes. Using excellent customer service and multitasking skills, you'll ensure our clients have a seamless experience. Patience and understanding are essential to resolving bank account, debit, or credit card-related issues.

Collaboration & Schedule 🗓️

• Work with teams such as Customer Service, Treasury Management, Security, Default Management, and Branches
• Availability for a rotating schedule, including some evenings and Saturdays
• Potential for a hybrid schedule with supervisor approval after training

Education & Experience Requirements 🎓

• High school diploma or GED
• Familiarity with Microsoft Word and Excel
• At least one year of customer service experience involving external customers
• Bi-lingual in English and Spanish (verbal and written communication skills required)
• Knowledge of Credit Card products and services (preferred)
• Branch banking experience, including general ledger balancing or researching out-of-balance conditions (a plus)

Skills & Abilities 🔑

• Diplomatically handle emotionally charged calls
• Effective oral and written communication with customers and employees
• Team player with a positive attitude towards ongoing change
• Attention to detail and strong organizational skills
• Ability to quickly learn bank products, services, and fees

Key Responsibilities ✅

• Respond to customer inquiries regarding ATM, debit, and credit card transactions
• Report lost/stolen cards and checks, document disputes, and handle fraud reporting
• Assist with travel notifications, debit card limit increases, and credit card payments
• Support branch and department teams with back-office functions
• Open new business credit cards for corporate clients
• Stay informed about operational policies, REG E, REG Z, and ensure compliance
• Perform other duties as assigned

Application Process 🚀

Interested candidates are encouraged to apply through sjobs.brassring.com.