Christopher Ligori & Associates Is Hiring A Call Center Manager-Bilingual Spanish

Join a dynamic legal team dedicated to exceptional client service! Chris Ligori & Associates is seeking a motivated Call Center Manager to lead our team and ensure outstanding operational performance.

✨ Job Description

Position Overview

Chris Ligori & Associates, a forward-thinking and innovative law firm, is looking for an experienced Call Center Manager to oversee daily operations, manage staff, and maintain high standards of customer experience.

Primary Responsibilities

• Supervise daily call center operations, ensuring efficiency and high-performance standards.
• Manage a team of 3 to 4 call center employees.
• Monitor and analyze performance metrics, identifying opportunities for improvement.
• Train and mentor staff to develop their skills and capabilities.
• Handle incoming calls, gathering client information from current and potential clients.

Requirements

• Fluent in Spanish.
• Proven experience as a Call Center Manager or similar role.
• Strong leadership and interpersonal skills.
• Excellent communication skills, articulating ideas clearly and concisely.
• Enjoys tackling complex challenges and finding effective solutions.
• Consistently goes above and beyond in job duties.
• Achieves and exceeds performance goals regularly.
• Demonstrates a strong work ethic.

Benefits

• Health insurance – employer pays 100% of the premium.
• 401K plan with employer matching.
• Time off: 10 vacation days, 4 sick days, and 2 personal days.

🌟 Company Description

Great place to work. Join us and become part of a supportive and innovative team committed to excellence!