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Progressive Insurance Is Hiring A Call Center - Bilingual Spanish

Join Forbes' 2024 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive's bilingual call center team. You'll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you'll be provided computer equipment and in-depth training.

Job Opportunities

  • Bilingual Inbound Sales Representatives/share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
  • Bilingual Customer Service Representatives/support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews/while offering additional products
  • Bilingual Claims Representatives/care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll also offer customers additional products

Must-have Qualifications

  • Two years of post-secondary education or higher
  • Instead of the above, two years of relevant work experience
  • Sales only:/Property & Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
  • Fluent in Spanish and English (verbal and written)

Training starts: August 2024

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work From Home Office Requirements

  • Designated workspace free from noise and other distractions
  • High-speed internet at your expense unless otherwise required by law
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector

Compensation

  • $20.25 or $21.50 per hour depending on the role you are selected for
  • Gainshare bonus up to 8% 16% (depending on position) of your eligible earnings based on company performance
  • An additional 10% when you work evening or weekend hours/
  • Performance-based rewards
  • Additional $1.00/hour if you are fluent in English and Spanish/and hired into a bilingual role

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness/& mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Job

Contact Center

Primary Location

United States-Florida-Tampa

Schedule

Full-time

Employee Status

Regular

Work From Home

Yes

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