Wells Fargo Is Hiring A Branch Operations Coordinator Bilingual

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About This Role

We are seeking a Branch Operations Coordinator to support our National Branch Network within the Consumer Banking and Lending division. Discover more about our career areas and divisions at wellsfargojobs.com.

Key Responsibilities 📝

• Support customer experience by processing teller transactions accurately, sharing digital solutions, and introducing customers to bankers
• Complete operational activities while reducing risks within established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently, leveraging knowledge of bank procedures and products
• Assist the Branch manager with operational tasks and scheduling
• Resolve issues related to daily teller operations under regional management guidance
• Support customers and staff by resolving or escalating concerns or complaints
• Exercise judgment within policies and procedures, guided by managers
• Deliver excellent customer service by demonstrating care, building relationships, and completing transactions
• Identify and recommend financial products and services to meet customer needs
• Motivate and lead a diverse team to achieve goals and maximize full potential

Required Qualifications ✅

• At least 1+ years of customer service and issue resolution experience, demonstrated through work, education, military, or training
• Bilingual proficiency in Spanish and English (listening and speaking)

Desired Skills & Experience ⭐

• Strong customer service skills, with the ability to listen, gather information, and understand customer issues
• Ability to educate customers on technology and promote mobile banking solutions
• Professional and thoughtful communication with customers and colleagues
• Ability to identify potential fraud or risky accounts and take preventive actions
• Cash handling experience
• Well-organized, independent, and capable of prioritizing workloads in a fast-paced environment
• Good judgment, awareness of policies, and proactive questioning of management when necessary
• Relevant military experience such as benefits management, processing orders, or wartime operations
• Understanding of compliance controls, risk management, and loss prevention
• Leadership skills to motivate others and meet business objectives

Job Expectations 🎯

• Willingness to work a schedule that may include most Saturdays
• This position does not offer Visa sponsorship
• Successful completion of a required language assessment

Locations

• YONKERS AVENUE - 1076 YONKERS AVE, YONKERS, NY 1058
• YONKERS CENTRAL PARK AVE - 2290 CENTRAL PARK AVE, YONKERS, NY 10586
• WHITE PLAINS - 202 MAMARONECK AVE, WHITE PLAINS, NY 10584

Compensation & Benefits 💰

Pay Range: $23.00 – $30.25 per hour

Note: Pay varies based on experience, skills, location, and performance. Incentives may also be available.

Wells Fargo provides a comprehensive benefits package, including:

• Health benefits
• 401(k) Plan
• Paid time off
• Disability and life insurance
• Parental and caregiving leave
• Discounts and savings programs
• Commuter benefits
• Tuition reimbursement and scholarships for dependents
• Adoption reimbursement

Application Timeline and Additional Info ⏰

Posting End Date: 11 May 2026

Note: The job posting may close earlier depending on applicant volume.

Our Commitment to Equal Opportunity 🌍

Wells Fargo is an equal opportunity employer. All qualified candidates will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected classes.

Employees uphold a balanced approach to customer relations, risk management, and compliance, ensuring the ongoing success of our customers and our company. Responsibilities include adherence to risk programs, policies, and procedures, along with proactive issue escalation and sound decision-making.

Supporting Applicants with Disabilities ♿

To request accommodations during the application or interview process, please visit Disability Inclusion at Wells Fargo.

Policy on Drugs & Alcohol 🚫

Wells Fargo maintains a drug-free workplace. Please review our Drug and Alcohol Policy.

Recruitment & Hiring Notes

• Third-party recordings are prohibited unless authorized by Wells Fargo
• Represent your experiences honestly during the recruitment process