Agora Is Hiring A Billing & Collections Specialist

Join Agora, a fast-growing SaaS and FinTech platform revolutionizing real estate investment management, and become a key player in our finance and customer success teams!

About Agora 🚀

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by over 700 global GPs, owners, and investment firms, we streamline the full investment lifecycle—from fundraising and onboarding to reporting, distributions, tax, and back-office automation.

We’re more than just software — we’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, empowering our customers to raise more capital, deliver a better investor experience, and grow smarter.

Backed by top-tier VCs like Insight Partners and Qumra Capital, we’re experiencing rapid growth. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up to Work For by Duns 100, and featured as one of Business Insider’s Hottest PropTech Startups.

The Role: Billing & Collections Specialist (Bilingual: English / Hebrew) 💼

We are seeking a detail-oriented and customer-focused Billing & Collection Specialist to join our Finance Operations team. In this vital role, you'll ensure a smooth, accurate, and customer-centric billing and collections experience, collaborating with multiple internal teams and communicating directly with customers to foster trust at every step of the order-to-cash process.

If you thrive in a fast-paced SaaS environment, are fluent in both English and Hebrew, and enjoy improving financial workflows, this opportunity is perfect for you.

What You'll Do 🌟

Billing Operations 🧾

• Process and issue accurate invoices for recurring and one-time services promptly
• Partner with cross-functional teams to ensure correct pricing, account setup, and billing configurations
• Maintain billing schedules aligned with contractual terms
• Monitor end-to-end system and data processes within the order-to-cash cycle to support accurate invoicing

Collections Operations 💰

• Track accounts receivable and proactively follow up on overdue payments
• Communicate professionally and empathetically with customers to resolve payment issues or disputes
• Collaborate with Sales, Customer Success, and Operations teams to manage escalations and find solutions
• Support KPIs related to cash collections and aging balances achievement

Customer Support & GTM Collaboration 🤝

• Provide timely, high-quality support to customers regarding billing inquiries
• Address questions about invoices, payment schedules, and account balances
• Join customer calls and support the U.S.-based Go-To-Market (GTM) team as needed
• Partner internally to resolve complex or sensitive billing matters

Contract Management 📄

• Review customer contracts and document relevant details accurately in internal systems
• Ensure billing adheres to contract terms and schedules
• Maintain precise records of billing actions, updates, and customer communications

Process Improvement 🔧

• Identify opportunities to enhance billing and collections workflows for greater efficiency and accuracy
• Participate in testing and deploying system updates and new tools
• Help develop and document standard operating procedures

Requirements 🎯

• 2+ years of experience in Billing and Collections operations
• Hands-on experience with Stripe, NetSuite, and HubSpot
• Fluent in English and Hebrew (both written and spoken)
• Strong customer-first mindset and collaborative approach
• Advanced Excel skills
• Excellent cross-functional communication abilities
• High attention to detail with accuracy and follow-through

Compensation 💵

Salary Range: $75,000 - $85,000

Why Join Agora? 🌟

• Opportunities to make a real impact within a rapidly expanding global SaaS company
• Exposure to cross-functional teams and leadership across Finance, GTM, and Operations
• A culture built on trust, ownership, and continuous growth
• Competitive salary, benefits, and career development opportunities

Equal Opportunity 🧑‍🤝‍🧑

Agora Software is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.