Lensa Is Hiring A Bilingual/Spanish Contact Center Representative (Remote)

Join Regions Bank as a Contact Center Banker! 🚀

Discover a rewarding career at Regions Bank through Lensa, the leading career site for job seekers at every stage. Apply today and start making a difference in your community! 🌟

About Regions Bank

At Regions, we believe our associates deserve more than just a job — they deserve a career. We are committed to offering performance-driven individuals opportunities to grow and succeed. If you are results-oriented, dedicated to quality, integrity, and success, Regions is your employer of choice. 💼✨

We prioritize privacy and take appropriate measures to protect your personal information. Your data is reviewed solely for employment opportunities and is stored securely for at least three years, in accordance with regulatory standards. You can review, update, or modify your information anytime via our careers portal.

Job Description

If you are passionate about improving the lives of others and interested in the financial wellbeing of customers, this role is for you! As a Banker in the Regions Contact Center, you will develop a strong foundation of banking knowledge while serving our customers. Our leadership team invests in your growth through ongoing coaching, mentoring, and development. Our core values drive us daily to serve our customers and colleagues with excellence. 💖

Our Contact Center Bankers' Responsibilities

• 🤝 Enrich customer lives by answering questions, resolving issues, and providing banking solutions for a seamless experience.
• 💡 Demonstrate expertise in a wide range of banking products and services, guiding customers to achieve their financial goals with advice and education.
• ❤️ Prioritize the customer by embodying our core values and offering solutions tailored to immediate and long-term needs in every interaction.

What’s In It For You 🎁

• Build a solid foundation in banking with skills to help customers make better financial decisions.
• Benefit from comprehensive, ongoing training to support your growth.
• Receive continuous feedback, coaching, mentoring, and development from caring leaders.
• Enjoy benefits like healthcare plans, tuition reimbursement, paid time off, and regular performance reviews with salary increases.

Who We Are 🤝

• Core Values: Put People First, Focus on Customers, Reach Higher, Do What Is Right, and Enjoy Life. Our mission is to Make Life Better.
• Community Engagement: We encourage associates to give back through volunteering, financial education, and United Way initiatives.
• Industry Recognition: Awards from Gallup and JD Power highlight our commitment to associate and customer engagement.

This role is non-exempt under FLSA, requiring time tracking and overtime eligibility for hours over 40 per week.

Requirements ✅

• High school diploma or GED
• Ability to pass any assessments associated with the role
• Three weeks of instructor-led training plus two weeks of on-the-job training

Remote Work Technical Requirements 🖥️

• Minimum download speed of 50 Mbps and upload speed of 5 Mbps (confirmation via speedtest.net or provider documentation)
• No satellite internet; Ethernet connection from the router to the Meraki device is mandatory
• Wi-Fi and extenders are not permitted when using Regions equipment

Skills & Competencies 🔧

• Ability to recommend products/services effectively
• Multi-tasking skills
• Flexibility to work varied hours in the contact center
• Proficiency with computer systems
• Time management and communication skills (verbal and written)

Preferences 🌟

• At least 1 year of customer service or production experience

Start Your Journey! 🚀

Our contact center associates have diverse career growth opportunities. Become part of Regions today and build a brighter future!

Language skills: Fluency in English and Spanish required.

Training Schedule 📅

• Initial Training: Monday-Friday, 8am-5pm CST
• Post-Training: 40 hours/week, Monday-Friday, 10am-7pm CST, plus rotating Saturday shifts (2 out of 5)
• Off days provided on Tuesday, Wednesday, or Thursday during Saturday rotation weeks

Location & Travel 🗺️

This role is primarily based in Houston, TX, and requires proximity to a regional branch, consumer operations, or professional office. Regions does not cover relocation costs, so candidates must manage their own relocation if applicable. Exceptions may apply for current remote associates.

Position Details

Type: Full-time

Compensation: Target range starting at $42,536.81 USD (minimum), median at $45,486.00 USD. Pay varies based on experience, skills, performance, and location.

This job is not incentive eligible.

Benefits & Perks 🎉

Regions offers a comprehensive benefits package, including:

• Paid Vacation and Sick Time
• 401K with Company Match
• Medical, Dental, and Vision Insurance
• Disability and Health Savings Accounts
• Flexible Spending Accounts
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Volunteer Opportunities

Benefits are subject to change. For more details, visit: Regions Benefits Overview.

Location Details 📍

Heights Houston, Texas

Equal Opportunity Employment 🔎

Regions values diversity and is committed to providing equal employment opportunities, including for individuals with disabilities and veterans.

Applications are accepted online for at least five business days from the posting date. Higher volume roles may remain open longer based on business needs.