El Futuro Is Hiring A Bilingual Walk-In Clinic Assistant

Join Our Compassionate Team as a Walk-in Clinic Assistant at El Futuro!

Become part of a growing organization dedicated to empowering Latino families in North Carolina through compassionate behavioral health services. ✨

About El Futuro

El Futuro is the leading provider of behavioral health treatment for Latino families in North Carolina. Our mission is to nurture stronger familias to help them live out their dreams.

Position Overview

We are seeking a full-time Walk-in Clinic Assistant (30 hours/week) to ensure our Walk-in Clinic (WIC) environment remains welcoming and efficient. This role involves assisting clients with virtual appointments, maintaining documentation, and providing essential support to the Clinic Operations team.

Starting pay: $19.00 per hour 💵

Our benefits include:

• Employer-paid medical, dental, vision, life, and long-term disability insurance 🩺
• 403B retirement matching 💼
• Generous PTO and paid holidays 🌴
• Paid family medical leave and parental leave 👪
• Stipends and paid time off for professional development 📚

Work Schedule & Location

This is an in-person position based in Durham, with occasional work in Siler City. The regular weekly schedule is:

• Monday & Friday: 9:00 AM – 3:30 PM
• Tuesday: 8:00 AM – 3:00 PM (includes weekly food donation pickup from Panera Bread at 3301 Watkins Rd, Durham)
• Wednesday & Thursday: 8:30 AM – 3:00 PM

Must be available for a Friday morning meeting from 9:00 to 11:00 AM. Flexibility to work occasional evenings and weekends is required. 🕒

Essential Functions

• Maintain a clean and welcoming waiting room environment.
• Prepare beverages and snacks, set up at the front door, and clean up afterwards.
• Pick up weekly food donations from Panera Bread.
• Greet clients and visitors, answer questions, and guide them as needed.
• Collect client information via sign-in sheets and assign buzzers.
• Provide excellent customer service in the waiting area.
• Assist clients with connecting to Zoom for virtual appointments when required.
• Complete client documentation using DocuSign.
• Conduct client satisfaction surveys to gather feedback.
• Provide backup support for administrative roles including Front Desk, Access Coordinator, and Centralized Scheduler in Durham and Siler City.
• Process Medical Records requests and assist with filing and miscellaneous projects.

Qualifications

Education & Experience

• High school diploma, GED, or equivalent required.
• At least 2 years of experience in administrative, clinical assistance, customer service, or related fields.
• Experience working with the Latino community is preferred.

Knowledge, Skills & Abilities

• Fluency in Spanish and English (spoken and written).
• Ability to communicate professionally, warmly, and with sensitivity.
• Flexibility, creativity, and adaptability to meet evolving needs.
• Strong multitasking skills with attention to detail.
• Ability to work both independently and collaboratively within a multidisciplinary team.
• Proficiency in Microsoft Office and electronic medical records systems.
• Alignment with El Futuro’s mission and core values: Calor Humano, Trust, Resilience, Belonging, and Community.

Work Environment & Conditions

This role requires in-person attendance at the Durham office, participation in team and organizational events, and occasional evening or weekend work. Back-up support for the Siler City clinic is also included.

Application Process

To apply, please submit a cover letter and resume. 🌟

El Futuro is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds to join us in making a meaningful impact.