El Futuro Is Hiring A Bilingual Walk-In Clinic Assistant

Join a compassionate and growing team dedicated to building a brighter future for Latino families in North Carolina. El Futuro is the leading provider of behavioral health treatment in the region, committed to nurturing stronger familias to help them live out their dreams. 🌟

Walk-in Clinic Assistant (Full-Time, 30 Hours/Week)

El Futuro is seeking a friendly and organized Walk-in Clinic Assistant to create a welcoming environment, assist clients with virtual appointments, maintain documentation, and support the Clinic Operations team. This in-person role offers competitive pay and excellent benefits.

Position Details

• Start Pay: $19.00 per hour 💵
• Schedule: 30 hours/week in Durham office with occasional evenings and in Siler City office
• Regular Hours:
  • Monday & Friday: 9:00 AM – 3:30 PM
  • Tuesday: 8:00 AM – 3:00 PM (includes food donation pickup)
  • Wednesday & Thursday: 8:30 AM – 3:00 PM
• Note: Must be available for Friday morning meetings (9:00 – 11:00 AM)

Compensation & Benefits

• Employer-paid medical, dental, vision, life, and long-term disability insurance 🏥
• 403B retirement plan with matching
• Generous PTO and paid holidays 🌴
• Paid family medical leave & parental leave
• Stipend and paid time off for professional development

Essential Functions

• Maintain a clean and welcoming waiting room environment 🧼
• Prepare beverages and snacks, set up and clean up at the front desk
• Pickup food donations from Panera Bread every Tuesday at 3301 Watkins Rd, Durham
• Greet clients and visitors; answer questions and provide directions
• Register clients using sign-in sheets and assign buzzers upon arrival
• Provide excellent customer service in the waiting room 😊
• Assist clients with connecting to Zoom for virtual clinicians
• Complete client documentation using DocuSign
• Conduct client satisfaction surveys
• Support clinic administrative functions, including coverage for Front Desk, Access Coordinator, and Centralized Scheduler in Durham and Siler City
• Process Medical Records requests
• Assist with filing and other assigned projects

Qualifications

• Education: High school diploma, GED, or equivalent
• Experience: Minimum 2 years in administrative, clinical assistance, customer service, or related roles
• Preferred: Experience working with the Latino community

Knowledge, Skills, and Abilities

• Required: Bilingual fluency in Spanish and English (spoken and written) 🇪🇸🇺🇸
• Professional, warm, and sensitive communication skills
• Creative, flexible, and adaptable to changing needs
• Strong multitasking and attention to detail
• Ability to work independently and collaboratively with a multidisciplinary team
• Proficiency in Microsoft Office and electronic medical records systems
• Alignment with El Futuro’s mission and values: Calor Humano, Trust, Resilience, Belonging, Community ❤️🤝

Work Environment & Schedule

• In-person role based in Durham, with attendance at team and organizational events
• Provide support at the Siler City clinic as needed
• Availability for occasional evenings and weekends

Application Process

To apply, please submit a cover letter and resume. 📄✉️

Equal Opportunity & Diversity Commitment

El Futuro is an Equal Opportunity Employer that values diversity, equity, and inclusion. We believe that a diverse team enhances our impact and welcome candidates from all backgrounds to apply. 🌎🤝