JamPot Is Hiring A Bilingual Virtual Assistant (Remote, Part-Time, English-Spanish)

Join Our Team as a Bilingual Order Processing Assistant! 🌟

The People Group is seeking a detail-oriented and bilingual (English & Spanish) professional for a flexible, remote, part-time role supporting one of our clients. If you thrive in fast-paced environments and excel at delivering excellent service, this opportunity is perfect for you!

About the Role

As a Bilingual Order Processing Assistant, you will manage customer orders, coordinate with vendors, create invoices, and ensure smooth order fulfillment. This position is remote, requiring approximately 10 hours per week, with work hours from 10 AM - 1 PM EST, Monday to Friday.

Key Responsibilities 📝

• Place and manage customer orders with accuracy and efficiency
• Make outbound calls to delis, restaurants, and vendors to confirm and coordinate orders
• Handle inquiries and provide support in both English and Spanish
• Maintain clear communication with clients regarding order status and delivery updates
• Create and manage invoices
• Collaborate with logistics and internal teams to ensure timely fulfillment
• Troubleshoot and resolve order discrepancies or issues
• Keep customer records and order histories up to date
• Offer process improvement suggestions where applicable

Requirements ✅

• Fluency in both English and Spanish (required)
• Previous experience in order processing, customer service, or administrative support in a remote setting
• Confident phone communication skills with a customer-first mindset
• Strong attention to detail and organizational skills
• Ability to work independently and manage time effectively
• Proficiency in order/invoice management systems and Microsoft Office
• Experience in e-commerce or retail environments is a plus
• Availability to start within 2-3 weeks
• Availability to work 10 hours/week during 10 AM - 1 PM EST
• Support for setup of necessary tools or software

Benefits & Work Structure 🎁

You will be engaged as an independent contractor through The People Group (TPG). This means:

• All client contracts are managed directly through TPG — not personally with you
• You are protected as a remote contractor, with TPG handling client service and relations
• Market research is ongoing to determine appropriate compensation — we'll discuss your experience and expectations to reach a fair agreement
• Potential for future opportunities with other clients based on your skills, performance, and availability

Ready to bring your bilingual skills and customer service expertise to a dynamic team? We look forward to connecting with you! 🚀