HotelKey Is Hiring A Bilingual Training Specialist

HotelKey is seeking a talented Bilingual Training Specialist to join our remote team in the US, dedicated to developing engaging training programs for hospitality software solutions. 🌟

HotelKey Overview

HotelKey is a global software company delivering innovative solutions and services tailored for the hospitality industry, serving both enterprise brands and independent hotels alike. Our impactful achievements include having our software adopted at over 12,000+ properties and becoming the mandated PMS software for four major hotel enterprises.

We attribute our success to our commitment to providing industry-leading products and outstanding customer service, built upon a foundation that values and cares for our employees. We are looking for motivated, enthusiastic team players with a passion for technology to help us grow! 🚀

Job Summary

We are searching for an experienced and dynamic Training Specialist fluent in English and Spanish. In this role, you will develop, present, and manage training programs and courses for our software applications and systems. Your primary focus will be on creating programs that meet training needs across the enterprise through blended, classroom, and virtual learning modalities.

Responsibilities

• Develop, present, manage, and facilitate training programs, courses, and materials in a high-impact, interactive environment.
• Collaborate with IT staff to translate functional specifications into engaging training content.
• Create and maintain training materials, including curricula, videos, and documentation.
• Analyze training needs through discussions with business unit leadership.
• Design storyboards and training scenarios that replicate real customer experiences.
• Partner with the technology team to assess, design, and update training solutions.
• Conduct webinars covering system functionalities and best practices.
• Stay current with industry standards and embrace new training technologies for continuous development.
• Develop additional content as needed to support evolving business training requirements.
• Evaluate training effectiveness using various assessment techniques, maintaining records of participation and progress.
• Encourage active participation and motivate learners during sessions.
• Communicate complex security concepts clearly to non-technical stakeholders and collaborate effectively with cross-functional teams.
• Work independently with a proactive attitude, managing multiple priorities effectively.

You’ll Succeed With

• Being a self-starter capable of autonomous work.
• Excellent communication and interpersonal skills.
• Proven ability to thrive in team environments.
• Flexibility to work varied hours as needed.
• Strong troubleshooting skills with a solution-oriented mindset.
• Attention to detail and ability to multitask within tight deadlines.
• Fluency in English, both written and spoken.
• Willingness to travel 60-80% of the time.

Join Our Team!

Contribute your talents to our training team and help shape the future of HotelKey. ✨ Apply today by sending your resume to kiley.fleming@hotelkeyapp.com.

What You Can Expect From Us

• A friendly work environment with fantastic colleagues 😊
• Flexible work schedules in a fast-paced, high-growth company
• Competitive compensation packages 💰
• Paid Time Off & holidays 🎉
• Health insurance coverage 🩺
• 401(k) retirement savings plan

Equal Opportunity & Inclusion

HotelKey is proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, color, nationality, gender (including pregnancy or related medical conditions), sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics.

We are committed to full inclusion and provide reasonable accommodations for individuals with disabilities. For assistance during the application or interview process, please contact our HR team at kiley.fleming@hotelkeyapp.com.