Shopify Is Hiring A Bilingual Technology Technical Support

Join Our Team as a Customer Support Specialist! 🚀

TP is a global digital business services leader, dedicated to empowering the world's top brands through innovative, sustainable solutions. As part of our diverse and passionate team, you'll have the chance to grow your career and make a real impact every day.

About the Position ✨

• Global Reach & Impact: With over 500,000 dedicated professionals speaking 300+ languages, we support communities, clients, and the environment worldwide.
• Balanced Approach: Combining high-tech tools with personalized service, we simplify lives, enhance speed, and ensure safety. You will play a key role in making these goals happen.
• Engaging Environment: Work collaboratively in a dynamic setting, interacting with diverse individuals, with each day bringing new challenges and opportunities for growth.
• Career Growth: Inspired by stories of advancement—our Chief Client Officer began her career as an agent—at TP, your potential is limitless! 🚀
• Employment Requirements: Currently, we can hire individuals in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Responsibilities 🎯

• Provide frontline technical support to consumers, ensuring an exceptional customer experience.
• Assist customers with high-speed internet services, troubleshooting connectivity and performance issues.
• Handle technical problems related to internet service, devices, and operating systems.
• Resolve customer issues efficiently to achieve first-call resolution whenever possible.
• Manage trouble ticket systems and document user issues regarding Data Network, OS, and connectivity.
• Maintain a friendly, courteous, and patient attitude with all customers.
• Complete work assignments timely, adhering to schedule and company policies.

Requirements ✅

• High School Diploma or equivalent.
• Bilingual in English and Arabic.
• At least 6 months of customer service experience.
• Must be 18 years or older.
• Typing speed of at least 25 words per minute.
• Comfortable with desktop systems and familiar with Windows-based platforms.
• Subscribed download rate of ≥12.0 Mbps and upload rate of ≥3.0 Mbps.
• Minimal packet loss, ping under 30ms.
• Internet connection must NOT be Satellite, Mobile Data (5G/4G/3G hotspots), P2P, or VPN.
• Provision of internet details as proof of connection.
• Quiet, clean workspace for remote work setup.

Nice-to-Haves ⭐

• Previous customer service or sales experience.

Benefits 🌟

• Paid comprehensive training programs.
• Competitive wages.
• Full benefits including Medical, Dental, Vision, 401(k), and more.
• Paid Time Off to rest and recharge.
• Employee wellness and engagement initiatives.