Inizio Engage Is Hiring A Bilingual Team Lead Non-Licensed

Join Inizio Engage and be part of a dynamic team partnering with a top Biotechnology company to make a meaningful impact in healthcare! 🚀

About the Opportunity

Inizio Engage has a longstanding partnership with a leading Biotechnology organization, supporting their Commercial, Patient Solutions, and Medical Affairs divisions. We are currently seeking Team Leaders to supervise call center staff and ensure exceptional customer service across multiple communication channels.

Position Details

Salary: $22/hr

Location: Remote (must have a dedicated home office space)

This role offers a fantastic opportunity to join a company recognized as one of the Best Places to Work in BioPharma (2022, 2023, & 2024) and a Great Place to Work (2022, 2023, 2025)! 🌟

What’s in It for You? 🎁

• Competitive compensation 💰
• Excellent benefits package — accrued time off, medical, dental, vision, 401(k), disability & life insurance, paid maternity and paternity leave, discounts and promotions
• Employee discounts and exclusive promotions 🛍️
• Recognition programs, contests, and company-wide awards 🏆
• Supportive, collaborative work culture 🤝
• Recognized as a top employer within the industry

Key Responsibilities

• Support the Call Center Supervisor by acting as an intermediary for the team and managing telecommunications, while also assisting with project leadership
• Provide excellent customer service via multiple communication channels
• Support Business Unit Directors, Operations Managers, and Client Account Managers on project initiatives
• Update training materials and conduct training sessions as directed
• Investigate inquiries and complaints, handle escalations
• Monitor calls and provide timely feedback to Healthcare Communicators
• Develop ideas for process improvements using creativity and innovation
• Assist with compiling monthly program metrics
• Disseminate project information and directives to the team
• Lead by example, demonstrating compliance, integrity, and collaboration
• Maintain high quality and productivity standards, adhering to scripts and guidelines
• Accurately document data, including adverse events, following client and federal guidelines
• Communicate empathetically with callers, simplifying medical terminology when necessary
• Perform administrative duties and other non-telecommunication tasks as needed
• Follow all company policies and Standard Operating Procedures
• Ensure patient privacy and confidentiality per HIPAA regulations

Qualifications & Skills

• Bachelor’s degree or equivalent work experience
• Fluent in Spanish (required) 🌐
• Previous experience in Contact Center Leadership roles
• REMS experience (preferred)
• Familiarity with Verint, Salesforce, Five9 (preferred)
• Strong verbal, written, and listening communication skills
• Proficiency in Microsoft Word, Excel, Outlook, and willingness to learn new software
• Capability to participate in frequent meetings without disruption
• Exceptional customer service and interpersonal skills
• Ability to motivate and train staff
• Dedicated, quiet home office space required 🏡

About Inizio Engage

Inizio Engage is a strategic partner specializing in healthcare engagement, leveraging data, science, and technology to craft customized solutions that improve lives. Our passionate global workforce works to enhance patient, payer, provider, and healthcare professional interactions to promote better treatment outcomes. 🌍

Our Values: We empower everyone 💪, rise to challenges, work as one team, ask “what if?”, and always do the right thing. We invite you to see how your personal values align with ours.

Learn more about us at https://inizio.health/

Equal Opportunity Employment Statement

Inizio Engage is proud to be an equal opportunity employer. We consider all applicants regardless of age, ancestry, gender, gender identity, military status, race, religion, or any protected characteristic under applicable laws. We value diversity and inclusion and consider qualified applicants with arrest and conviction records. 🧡

Inizio Engage supports a diverse workforce and is committed to fostering an inclusive environment for all employees. Only qualified candidates will be contacted for this opportunity.