Heritage NY Medical, PC Is Hiring A Bilingual Team Lead Coordinator

Join our team as a Bilingual Team Lead and make a meaningful impact in healthcare support!🌟 This role offers an exciting opportunity for fluent Russian and English speakers to lead communication efforts and guide patients through their care journey.

Job Overview

We are seeking a dynamic and energetic Bilingual Team Lead fluent in Russian and English to provide continuous support and communication between healthcare professionals, patients, and their families. Under the direction of a Licensed Clinician, this role involves scheduling visits, gathering patient information, executing care plans, building rapport, and supporting both patients and caregivers. If you thrive in fast-paced environments, possess strong communication skills, and are passionate about guiding others to success, this opportunity is for you! 🚀

Responsibilities

• Welcome & Rapport Building: Initiate welcome calls to introduce the HNYMPC’s Program, build rapport, and inform patients/caregivers of the benefits of care management to ensure a positive experience 😊
• Communication & Data Management: Explain coverage benefits, obtain and update accurate patient contact details, and maintain patient demographics.
• Information Gathering: Telephonically complete questionnaires to gather essential information for timely referrals to medical, mental health, social workers, and pharmacists.
• Provider & Appointment Coordination: Assist patients/caregivers in finding providers, scheduling appointments, and navigating provider communications (calling offices, faxing forms, requesting documentation).
• Meetings & Follow-ups: Participate in assigned meetings (Regional, ICT, etc.) and follow up to ensure action items are completed.
• Care Plan Support: Assist with execution of care plans, follow up with providers for prescriptions and DME, and ensure patient comfort with their equipment.
• Educational & Legal Documents: Send health education materials, advance directives, and healthcare proxy forms.
• Resource Provision & Issue Resolution: Address patient/caregiver questions, provide resources, transfer calls, and resolve issues promptly.
• Transition of Care: Support clinician efforts by gathering information during hospital and SNF discharge calls, notifying PCPs, and coordinating necessary services.
• Transportation & Follow-up: Assist with transportation arrangements and follow up after appointments to ensure continued care.
• Confidentiality & Compliance: Maintain strict confidentiality adhering to HIPAA regulations.
• Additional Duties: Perform other responsibilities as assigned to support team operations.

Qualifications

• Education: High School Diploma required; Bachelor's degree preferred.
• Languages: Fluency in Russian and English is REQUIRED with excellent communication skills in both.
• Skills & Experience:
  • Excellent written and oral communication skills, knowledge of medical terminology.
  • 6 months to 1 year of telephonic experience with inbound & outbound calls; experience with health plans or physician offices preferred.
  • Ability to prioritize, plan, and handle multiple tasks simultaneously.
  • Reliable team player with attention to detail and flexibility.
  • Proficiency in Microsoft Office applications (Word, Excel).
• Additional Knowledge: Knowledge of health plan benefits and guidelines is a plus.

Compensation & Benefits 💰

Annual Salary: $50,000.00 - $75,000.00

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location

Hybrid remote work setup based in Garden City, NY 11530 🏡