Amazon Web Services, Inc. Is Hiring A Bilingual Tam/Mandarin

Join AWS as a Bilingual (English-Mandarin) Technical Account Manager (TAM) in Burke, VA 🚀

Become a vital part of one of the fastest-growing teams at Amazon Web Services (AWS), helping customers across all industries maximize their value and success with AWS cloud solutions.

About AWS Sales, Marketing, and Global Services (SMGS) 🌐

At AWS SMGS, our mission is to drive revenue, adoption, and growth among small, mid-market, and enterprise-level customers, including public sector organizations. Our AWS Support team collaborates with leading companies, emphasizing world-class support to ensure customer success. We partner with clients building mission-critical applications on AWS.

Why Join Us? 🌟

Would you like to be at the forefront of innovation, supporting organizations from startups to Fortune 500 giants? As an AWS Enterprise Support Technical Account Manager (TAM), you'll act as a principal technical advisor and voice of the customer, guiding them through their cloud journey across diverse technologies such as:

• Compute
• Storage
• Database
• Big Data
• Application-level Services
• Networking
• Serverless Computing
• Deployment & Security

This role is non-sales; it's about building trusted relationships, providing strategic guidance, and helping customers optimize their cloud environments.

Key Responsibilities 🚀

• Provide consultative architectural and operational guidance tailored to customer applications and use-cases.
• Conduct Strategic Business Reviews, Security Improvement Programs, Well-Architected reviews, and Cost Optimization workshops.
• Advise on architecture, governance, security, compliance, and operational best practices.
• Represent AWS effectively within customer environments, engaging with senior leadership on incidents, trade-offs, and risk management.
• Proactively ensure operational health and resilience of customer environments.
• Develop deep relationships to understand customer needs and help maximize value from AWS.
• Travel up to 10% or more as required.

About the Team & Culture 🌟

AWS values diverse experiences and welcomes candidates from varied backgrounds, even if all qualifications aren’t met. Our inclusive culture fosters curiosity and continuous learning, supported by employee-led affinity groups and events like CORE and AmazeCon.

We prioritize work-life harmony through flexible hours and arrangements and support career growth via mentorship and development opportunities.

Basic Qualifications ✅

• Bachelor’s Degree in Computer Science, Math, or related field, with 2+ years of relevant experience or 4+ years of related work experience.
• At least 2 years of technical engineering experience.
• Experience in IT operations.
• Bilingual proficiency in English and Mandarin.

Preferred Qualifications 🌟

• Knowledge of the AWS Well-Architected Framework pillars and their application to customer solutions.
• Experience as a technical lead with internal or external customers.
• Strong communication skills, capable of engaging with executive stakeholders.
• Experience in 24/7 operational services/support environments.
• Familiarity with AWS services and other cloud platforms.
• Ability to identify, evaluate, and solve complex technical and operational challenges.

Our Commitment to Diversity & Inclusion 🌍

Amazon is dedicated to creating a diverse and inclusive workplace. We are an equal opportunity employer, welcoming applications regardless of race, gender, age, disability, veteran status, or other protected categories.

If you require workplace accommodations or support during the application or onboarding process, please click here. For regions not listed, contact your Recruiting Partner for assistance.