Motus Is Hiring A Bilingual Support Specialist

Join Motus: Leading the Way in Mobile Workforce Solutions 🚗💼

Motus stands at the forefront of mobile workforce solutions, simplifying vehicle, device, and location cost management through personalized calculations. We empower teams with integrated solutions that streamline compliance and provide peace of mind, all while fostering a dynamic, inclusive, and innovative company culture.

Our Culture & WorkLife Pillars 🌟

• WorkHappy: Emphasizing joy and fulfillment at work
• WorkHealthy: Promoting well-being in all aspects
• WorkSmart: Encouraging efficiency and innovation
• WorkAnywhere: Supporting flexible work environments
• WorkTogether: Building collaborative and inclusive teams

Position: Vehicle Support Specialist 🚘🤝

Motus is seeking a dedicated Customer Service professional to serve as a Vehicle Support Specialist. This role involves frontline support to our customer base, helping administrators and end-users navigate our suite of products, and fostering positive relationships through inquiries via phone, email, and web chat.

What You Will Do 🌟

• Respond to customer requests and resolve issues of varying complexity efficiently within established service levels.
• Deliver exceptional, customer-centric support that delights clients and exceeds expectations.
• Manage and document all customer interactions in the Motus ticket management platform.
• Review and process customer forms and documentation as needed.
• Support the end-user support team when required.
• Serve as Subject Matter Expert (SME) on designated Motus products and support processes.
• Liaise with Product, Customer Success, and Enterprise Account Management teams to ensure proactive issue resolution.

Desired Skills & Experience 🌱

• 0-3 years of customer support experience, preferably in a B2B SaaS environment
• Strong proficiency in French (reading, speaking, and writing) is highly preferred
• Excellent verbal and written communication skills
• Experience with Zendesk is a plus
• Demonstrated commitment to service excellence
• Ability to articulate complex and technical concepts clearly
• Positive, adaptable, and enthusiastic team player
• Strong organizational skills with attention to detail
• Proven ability to prioritize tasks and meet deadlines
• Experience thriving in collaborative team environments
• Analytical mindset with problem-solving skills
• Proficiency in Microsoft Office Suite

Compensation & Benefits 💼💰

The pay rate for this position is $23.56 per hour, equating to approximately $49,000 annually. Compensation is based on experience, skills, and qualifications. Our comprehensive benefits package includes:

• Medical, Dental, and Vision Insurance (effective immediately)
• Open Paid Time Off
• Flexible Spending and Health Savings Accounts
• Fidelity 401(k) Retirement Plan with Company Match
• Company-paid Short & Long-term Disability and Basic Life Insurance
• Family Planning and Parenting Support via Maven
• $1000 Home Office Reimbursement
• $2000 Internal Referral Bonus
• WorkAnywhere Internet & Cellular Cost Reimbursements
• 16 Weeks Maternity & Adoption Leave
• 12 Weeks Paternity Leave

Our Commitment to Diversity & Inclusion 🌍

Motus celebrates individuality and actively promotes diversity across our teams. We attract and retain talent from our vibrant communities, fostering a culture that values innovation, continuous learning through workshops, Employee Resource Groups, and open dialogue. We are equally committed to providing equal employment opportunities to all, regardless of race, color, religion, gender, age, sexual orientation, or any other protected characteristic.