CoinFlip Is Hiring A Bilingual (Spanish/English) Customer Support Representative (Remote - US)

CoinFlip is a leading global digital currency platform, providing consumers with secure and straightforward access to buy and sell cryptocurrencies through the world's largest network of cryptocurrency kiosks. We are seeking a bilingual (Spanish and English) Customer Support Agent to join our team and enhance our customer experience in the dynamic world of crypto.

About CoinFlip

Founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss, CoinFlip is headquartered in Chicago. The company operates over 5,500 kiosks across 49 U.S. states, Puerto Rico, and countries including Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil, Mexico, and Spain. Our offerings extend beyond kiosks through CoinFlip Preferred, an exclusive over-the-counter service, CoinFlip Ventures, supporting innovative crypto projects, and the CoinFlip Crypto Wallet available on iOS and Android.

Achievements & Recognitions

• Top 500 on the Inc. 5000 list (2021-2023)
• Deloitte Technology Fast 500 (2022-2023)
• Named #1 fastest-growing company in Chicago by Crain's (2021-2022)
• Included in Chicago Tribune’s Top Workplaces (2021-2022)
• Stevie ® Awards for Customer Service (2021-2022)

Role Overview: Bilingual Customer Support Agent

As our Customer Support Agent, you will assist ATM customers via multiple channels, uphold compliance standards, and troubleshoot technical issues with our products. Your communication skills and passion for education are vital in making the world of cryptocurrency accessible and user-friendly.

What We're Looking For

• Curious: Eager to understand the why and how behind processes to improve customer experience 🚀
• Patient: Capable of educating users new to crypto with clarity and kindness 🧘‍♀️
• Flexible: Skilled at managing calls, chats, emails, and texts to serve customers effectively 📱
• Effective Communicator: Attentive listening and empathetic engagement 🗣️
• Motivated: Self-driven with the ability to collaborate or work independently 💪
• Solution-Oriented: Focused on resolving root issues rather than just symptoms 🔍
• Passionate Scholar: Committed to continuous learning, especially within the evolving crypto space 📚

Key Responsibilities

• Assist our ATM customer base via phone, chat, email, and SMS
• Respond to functional inquiries related to ATM and app usage
• Provide basic cryptocurrency education to users
• Troubleshoot ATM issues and report noticeable trends
• Maintain adherence to all performance expectations
• Perform other duties as assigned

Qualifications

• Business fluency in Spanish and English
• High School Diploma or equivalent
• Minimum typing speed of 30 WPM
• Basic computer literacy
• Experience troubleshooting; familiarity with Microsoft Office preferred
• Technical proficiency with iOS, Android, etc.

Bonus Skills

• Knowledge of cryptocurrency and blockchain technology
• Experience in compliance-heavy environments
• 1-2 years of contact center experience
• CRM experience (Salesforce, Zendesk, Hubspot, etc.)
• Familiarity with cloud-based call center software (Five9, NICE, InContact, Softphone, etc.)

What We Offer

Our company values continuous education and growth in this rapidly evolving industry. The role offers a base hourly rate of $18 - $21/hr USD. For full-time U.S. employees, benefits include:

• Competitive health, dental, and vision insurance (BlueCross BlueShield, employer subsidized)
• Retirement plan with up to 4% company match
• Performance-based bonuses
• Paid time off

Join a collaborative environment with innovative leaders dedicated to success, work-life balance, and diversity & inclusion. We are an equal opportunity employer committed to accessible and inclusive workspaces.

Application & Privacy Notice

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